Job Description

The Dental Office Manager oversees the daily operations of a large dental practice to ensure efficient workflows, excellent patient experiences, and strong financial performance. This role manages administrative staff, coordinates scheduling and billing, and serves as a key liaison between patients, providers, and vendors. For this position candidate must have at least 2 years of Dental Office Management experience, preferably with a larger practice.

Key Responsibilities

Office Operations

• Manage day-to-day administrative and operational functions of the practice
• Develop and maintain efficient scheduling, patient flow, and office procedures
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements
• Oversee office supplies, equipment maintenance, and vendor relationships

Staff Management

• Hire, train, supervise, and evaluate front office and administrative staff
• Create staff schedules and manage time-off requests
• Foster a positive, professional, and patient-focused team culture
• Conduct regular staff meetings and performance reviews

Patient Relations

• Ensure a high standard of customer service and patient satisfaction
• Address patient concerns, complaints, and billing questions professionally
• Support front desk staff with complex scheduling or insurance issues

Financial & Billing Oversight

• Oversee billing, insurance verification, claims submission, and collections
• Monitor accounts receivable and follow up on outstanding balances
• Prepare and review daily, weekly, and monthly financial reports
• Assist with budgeting, payroll coordination, and expense control

Provider Support

• Work closely with dentists and clinical staff to optimize schedules
• Support production goals and practice growth initiatives
• Assist with implementation of new systems, software, or procedures

Work Environment

• Fast-paced dental office setting
• Primarily administrative with frequent patient and staff interaction
• Full-time- Monday-Friday

Requirements

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• 2–5 years of experience in dental office management required
• Strong knowledge of dental insurance, billing, and practice management systems
• Experience with dental software (e.g., Dentrix, Eaglesoft, Open Dental, or Denticon)

Skills & Competencies

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Attention to detail and problem-solving mindset
• Ability to multitask and manage competing priorities
• Financial literacy and comfort with reports and metrics
• Professional, patient-centered attitude

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Pet insurance
• Referral program
• Vision insurance