Job Description

Job Location: Gleicher Chen Health Center Baldwin Hills - Los Angeles, CA 90016
Position Type: Full TimeEducation
Level: High School
Salary Range: $26.99 - $31.26 Salary
Travel Percentage: Up to 25%
Job Shift: Day: 8am - 5pm
Job Category: Health CareRequisition #: 49487
Status: Full-time, Non-Exempt
Schedule: Monday – Friday, 8AM – 5PM
Onsite or Hybrid: Onsite - working between two sites (APLA Health Wilshire DTLA Dental and Gleicher/Chen HC)
Bilingual (English/Spanish): Yes: Spanish Assessment required prior to offer.

POSITION SUMMARY:
The Dental Office Coordinator provides clerical support for the daily management of the dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of:
- - Client Registration
- - Appointment Scheduling
- - Communication with patients and referring agencies
- - Ordering supplies/front and back office
- Receive patients as they enter the dental clinic and notify the program staff of their arrival.
- Confirm medical/dental appointments on the schedule of the following day.
- Answer telephone calls, take messages, monitor voice mail messages throughout the day.
- Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs.
- Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager.
- Collect payment from patients before services are rendered when necessary.
- Travel to other dental locations as needed
Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines:
- Check eligibility before each appointment
- Maintain a written Record of Eligibility on the patient charts
- Check and collect share of cost when necessary
- Assist with all Grant Funded Audits.  Provide technical and administrative support for the auditors.
- Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis.
- Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns.  Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment.
- Assist in maintaining OSHA and HIPAA compliance.
- Assist in maintaining office and building fire/safety regulations.
- Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times
- Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

QualificationsREQUIREMENTS:
Training and

Experience:
- Minimum of two years of comparable administrative experience.
- College degree and work experience in a social services environment is preferred.
- Excellent telephone skills
- Basic computer skills
Knowledge of:
- Office workflow procedures
- Filing systems
- General HIV/AIDS health issues
- General medical and dental terminology
Ability to:
- Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
- Communicate effectively and courteously with tact, diplomacy and poise
- Multitask efficiently
- Learn and master the required computer software programs
- Follow written and oral directions
- Maintain the patient appointment schedule efficiently
- Work independently and responsibly
- Work effectively as a team member in a busy medical/dental practice
- Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness.
- Bilingual required – English/Spanish.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.