Job Description

Job Title: Dental Insurance & Billing Coordinator

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM EDT

Work Days:

• Monday to Thursday (32 hours)
• Friday Schedule: Half-day on Fridays, with the possibility of a full day depending on business needs

Salary: $5–$6 per hour (depending on experience)

Job Code: [SB-BFD]

Workplace: Remote

Preferred Candidate Location: [PH]

About the Role

Our Client is seeking a highly organized, dependable, and patient-focused Remote Dental Insurance & Billing Coordinator to join their growing team. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys helping patients understand their insurance coverage and treatment costs.

You will be responsible for insurance verification, billing support, patient financial communication, and administrative coordination while delivering exceptional customer service through phone, email, and patient interactions. The ideal candidate is detail-oriented, professional, and comfortable handling multiple responsibilities in a remote setting.

Key Responsibilities

Top 3 Priorities

Insurance Verification & Pre-Authorization Handling

• Verify patient insurance eligibility and benefits, process pre-authorizations, and ensure accurate insurance documentation.

Patient Financial Inquiries

• Assist patients in understanding insurance coverage, treatment estimates, and expected out-of-pocket costs for various treatment plans.

Billing Assistance & Administrative Support

• Support billing-related processes, maintain organized records, and assist with administrative tasks to ensure smooth daily operations.

Additional Responsibilities

• Perform front desk and receptionist support tasks when needed
• Manage inbound and outbound patient calls professionally
• Provide patient scheduling and appointment support
• Handle email and phone call management, including voicemail follow-ups
• Send out X-ray results and other patient communications
• Assist with scheduling backup and patient coordination
• Maintain a positive, professional, and patient-centered experience at all times

Requirements

Experience Requirements

• Medical education or degree: Not required
• Previous experience as a Virtual Assistant: Preferred but not required
• Medical license (doctor, nurse, PT, etc.): Not required

Preferred Qualifications

• Dental industry experience is highly preferred
• Insurance verification and billing expertise
• Knowledge of insurance plans and out-of-pocket cost calculations preferred
• Familiarity with Open Dental practice management system preferred, or the ability to learn quickly as the clinic transitions from Egosap
• Strong phone communication skills
• Patient-facing customer service experience
• Ability to manage multiple insurance-related inquiries efficiently
• Professional demeanor and excellent interpersonal skills for patient interactions

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.