Job Description

Dental Hygiene Coordinator

About the Role Our busy and growing dental practice is seeking an experienced, self-motivated Hygiene Coordinator to join our front desk team

. In this role, you will play a key part in patient retention by managing hygiene schedules, handling outbound reactivation calls, and ensuring optimal provider utilization for checkups, routine hygiene care, and periodontal services

• Pay Rate: $22.00 – $27.00 / hour
• Bonus Structure: Opportunities to earn monthly production/collection bonuses and performance-based incentives
• Job Type: Full-time, In-Office
• Schedule:
• Monday – Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 3:00 PM

Key Responsibilities

Hygiene Scheduling & Patient Retention

• Manage hygiene schedules to achieve daily utilization goals through efficient appointment coordination
• .
• Execute outbound call lists to contact due and overdue hygiene/perio patients and re-engage patients who have fallen out of care
• .
• Handle incoming calls, schedule routine exams and hygiene appointments, and promptly follow up on missed appointments
• .

Front Office Operations & Patient Service

• Deliver exceptional customer service by addressing patient inquiries, gathering accurate demographics, and updating financial information
• .
• Analyze operational metrics and schedule reports to track utilization and optimize open appointment slots
• .
• Maintain compliance with HIPAA regulations, patient confidentiality, and safety guidelines
• .

Key Performance Metrics

• Complete full outreach on all assigned prophy and periodontal recall lists
• .
• Maintain a patient retention rate of 80% or higher
• .
• Keep hygiene appointment cancellation rates below 15%
• .
• Achieve 90%–100% hygiene schedule capacity
• .

Requirements & Qualifications

Required:

• 2+ years of experience in the dental field
• .
• Strong customer service, interpersonal, and communication skills
• .
• Basic computer proficiency and essential arithmetic skills
• .
• Physical ability to sit, stand, walk, and occasionally lift/move up to 10 pounds
• .

Preferred:

• Working knowledge of dental terminology, hygiene procedures, and periodontal care
• .
• Experience with dental practice management software, preferably Open Dental
• .
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• .

Benefits

• Competitive compensation ($22–$27/hr) plus bonus/incentive opportunities
• Paid Time Off (PTO) and Paid Holidays
• Group Health Insurance & Dental Care
• 401(k) with employer match
• Continuing Education support & Uniform allowance
• Modern office environment with a positive, team-focused culture