Job Description

Front Desk Coordinator

Company: Parkway Dental

Location: Albuquerque, NM (Montgomery Pkwy NE)

Job Type: Full-Time

Compensation: $18.00 – $20.00 / hour

Schedule: Monday – Thursday, 7:30 AM – 5:00 PM

About Us

At Parkway Dental, we are Albuquerque's premier cosmetic and family dental practice. We take pride in providing state-of-the-art restorative treatments with patient-first care to help our community build healthy, confident smiles. We value teamwork, continuous improvement, and a supportive culture. If you are passionate about customer service, eager to learn, and want to be part of a vibrant team, we would love to meet you!

Job Overview

We are seeking a dynamic, organized, and friendly Front Desk Coordinator to be the welcoming face of our practice. In this critical role, you will create a positive first impression for our patients, manage daily administrative operations, and ensure our office runs seamlessly. No prior dental experience is required-we are fully prepared to train the right candidate with a great attitude!

Key Responsibilities

• Patient Experience: Greet patients with a warm, professional smile and efficiently manage the check-in and check-out processes.
• Scheduling Management: Optimize and manage appointment calendars to ensure efficient use of our providers' time.
• Communication Hub: Answer multi-line phone calls with professionalism, address patient inquiries, and manage office correspondence.
• Insurance & Billing Support: Coordinate with dental insurance companies, verify patient benefits, and assist with claim processing.
• Record Keeping: Maintain accurate, precise, and confidential patient records within our practice management software.
• Office Operations: Assist in tracking office inventory, ordering front-desk supplies, and keeping the reception area neat and welcoming.

Qualifications & Skills

• Experience: At least 1 year of experience in a dental front office setting is required. Additional background in customer service or healthcare administration is a plus.
• Communication: Exceptional verbal and written interpersonal communication skills.
• Organization: Strong multi-tasking capabilities, a detail-oriented mindset, and solid time-management skills.
• Technical Aptitude: Comfortable learning new computer software and handling multi-line phone systems (training on dental software will be provided).
• Attributes: A positive attitude, strong reliability, and a passion for working collaboratively in a team environment.

What We Offer

• Competitive Pay: $18.00 – $20.00 per hour, depending on baseline skills.
• Standard Benefits Package: Health options, paid time off, and dental perks.
• Work-Life Balance: Enjoy a stable Monday through Thursday schedule with your Fridays off!
• Modern Practice: Work in a beautiful, state-of-the-art, modern facility.
• Growth & Training: Comprehensive on-the-job training and ongoing professional development.

How to Apply

Ready to kickstart your career and make a positive impact with us?

Please submit your resume