Job Description

SUMMARY: The Dental Clinic Site Manager will perform administrative and supervisory tasks, primarily related to, but not limited to administrative workflows and functions, refining existing non-clinical patient services, admin team building/cross-training and maximizing all administrative support to optimize overall patient care and satisfaction.

PRIMARY RESPONSIBILITIES:

1. Knowledge and understanding of Employee Handbook.
2. Carry out the meaning of the CSMD Mission and Vision statements.
3. Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.
4. Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
5. Be present and ready for work as scheduled.
6. Attend in-service trainings, departmental meetings and community events.
7. Work cohesively with team members.
8. Greets patients, families, and providers in a courteous, friendly, and professional manner.
9. Promote the mission and vision of the organization.
10. Audit new and/or updated patient information in EHR for accuracy.
11. Facilitate advanced training in dental practice management software to afford high-quality services.
12. Report employee issues regarding scheduling, performance, and attendance to the Dental Director.
13. Coordinate opening readiness, coverages and escalates issues daily to Director.
14. Communicates expectations, assignments, monitors workflows and concerns and makes necessary referrals to appropriate leadership.
15. Ensure staff have necessary equipment, supplies, and tools to perform tasks.
16. Provides needed administrative support; including reports for board meetings and assists Dental Director as requested.
17. Facilitates brief daily huddles and recurring staff meetings; documents action items and follow-ups dates.
18. Promotes consistent use of approved policies and procedures, and escalates safety, compliance and patient concerns promptly.
19. Coordinate administrative workflows with providers and administrative team.
20. Provide oversight for billing by tracking and following up on promissory notes for dental procedures, per procedure, and amount after 30, 60, and 90 days to collect. Forward to Billing Department for Collections and Dental Director for review.
21. Reviews budget in coordination with the Chief Financial Officer and the Dental Director.
22. Oversees dental collections daily.
23. Ensure efficiency of patient phone calls to maintain overall clinic operation and reduce patient hold times.
24. Oversee daily tidiness of operatory workspaces.
25. Oversee equipment maintenance schedules, repairs, wear & tear.
26. Monitor patient treatment planning, patient education, outcomes and quality of care.
27. May participate in CQI meetings.
28. Participates in community activities, such as health fairs, department outreach, etc.
29. Must be willing to travel to all sites and cover for absent admin staff.
30. Suggests practical solutions in response to changing regulations, patient and department needs, in a consistent, respectful manner after providing Dental Director with concise updates on operational barriers.

LEADERSHIP

1. Continually inform and promote goals and status towards productivity, quality, compliance, and safety/risk management goals in collaboration with Dental Director.
2. Effectively onboard and train dental support staff for success utilizing onboarding templates.
3. Timely complete and review performance with each team member.
4. Motivate and build rapport with team members.
5. Delegate, cross-train and develop staff for flexibility on the team.

REQUIREMENTS

1. High School Diploma.
2. Minimum 2 years dental office management experience.
3. Proficient in dental practice management software; preferably Dentrix.
4. Must have knowledge and experience using Electronic Medical Records; must have strong computer skills; proficient in Word, Excel, Outlook.
5. Excellent verbal and written communication skills.
6. Must have exceptional interpersonal communication skills.
7. Must be able to effectively resolve conflicts.
8. Excellent verbal and written communication Skills.
9. Must be able to effectively resolve conflict.
10. Must have reliable transportation throughout the day.
11. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures.

SUPERVISES

1. Dental Front Desk Representatives
2. Dental Lab Technician
3. Sterilization Technician
4. Dental Administrative Assistants

TRAINING

1. Relias CareSouth Onboarding
2. Relias Dental Track
3. Relias Manager Track

PERFORMANCE MANAGEMENT EVALUATION TYPE

1. Clinic

Physical Requirements:

1. Visual acuity - always
2. Hand – eye coordination - always
3. Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
4. Stooping, Bending, and Standing - sometimes
5. Walking- frequent; short distances

WORK ENVIRONMENT:

1. Indoor, environmentally controlled
2. Exposure to disease or infections
3. No vibrations
4. Exposure to artificial and/or natural light
5. Exposure to outdoor weather elements