Job Description

Be the welcoming face of the practice and help keep things running smoothly behind the scenes.

West Pymble Dental Surgery is looking for an experienced Dental Assistant/Receptionist to join our close-knit team. This is a hands-on position for someone who is confident dealing with patients, comfortable managing reception independently and enjoys being part of a busy dental practice. You’ll also have the opportunity to be cross-trained in sterilisation and infection control, giving you a broader understanding of the practice and helping support the team when needed.

West Pymble Dental Surgery has been caring for the local community for over 40 years, with many patients now bringing in the third and fourth generation of their family for treatment. Led by Dr Maxwell Swart, our team is proud of the strong relationships we have built with our patients and the supportive environment within the practice.

Your responsibilities will include:

• Welcoming patients and providing a friendly, professional first point of contact
• Managing the appointment book, including scheduling, confirming and following up appointments
• Answering phones and handling patient enquiries confidently
• Processing payments, billing and HICAPS claims
• Managing day-to-day reception administration
• Keeping reception organised and running smoothly
• Communicating clearly with patients, dentists and the wider practice team
• Confidently managing reception when the Practice Manager is unavailable
• Supporting sterilisation and infection control when required following structured training
• Working closely with the clinical team to help maintain an efficient practice flow

Qualifications

To succeed in this role, you will:

• Have previous experience in dental reception and/or assisting
• Hold a Certificate III or IV in Dental Assisting (advantageous but not essential)
• Be confident supporting patients and working closely with the clinical team
• Bring a reliable, trustworthy and team-focused approach to your work
• Have experience with dental practice software such as D4W (advantageous but not essential)
• Have a genuine interest in providing a great patient experience

Additional Information

Why join West Pymble Dental Surgery?

• Permanent opportunity with a stable, established practice
• Up to $40 per hour, depending on experience
• Join a supportive team that values experienced and reliable people
• Be part of a practice that has been caring for the local community for more than 40 years
• Convenient West Pymble location at Philip Mall, close to shops and cafés
• Access to further training, development and career opportunities across the wider Abano Healthcare network

If you’re an experienced dental assistant and/or receptionist looking for a stable role where you can become a valued part of the team, we’d love to hear from you.

Apply today and join West Pymble Dental Surgery!

West Pymble Dental Surgery is proudly part of the Abano Healthcare Group.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.