Job Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

· This position is responsible for the operational supervision and ongoing support of dental health care delivery at a fast paced, innovative clinic.

· Responsibilities include monitoring of all dental equipment, inventory, dental appointments and proper dental patient assistanceDUTIES & RESPONSIBILITIES
· Respond to calls, text messages, email inquiry for dental appointments and sending confirmation messages.
· Respond to inbound calls from patients and conduct initial assessment of patients' condition over the phone including telephone triage all patients in need of dental care. Initial assessment of the patient’s dental condition and determine whether the patient needs to be seen in the dental setting. Prioritize for appointment the critical dental services and provide advice on safety precaution during dental visits like wearing of masks and accomplishing screening form.
· Coordinate with appropriate department regarding utilization of dental benefits
· Maintains the cleanliness of the entire dental clinic including but not limited to preparing treatment room or dental chair for patient by following prescribed procedures and protocols; sterilizing and delivering instruments to treatment area; maintain safe and clean working environment by complying with health and safety and infection control procedures, rules, and regulations.
· Initial resolution of patient’s complaints, concerns, and disputes.
· Reporting of complaints from mismanaged dental treatment, unprofessional behaviour of dentists, and other behaviour by dentists that is detrimental to the business.
· Preparing necessary documents for business licenses, permits, etc.,
· Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
· Inform, coordinate and monitor use of systems and networks with the dentists in the clinic that includes documents of dental care services by charting in patient records; comprehensive oral health discussion especially for beyond routine treatments; and preparing and assisting in dental xray taking.
· Provide post-operative instructions to patients.
· Help in improving dental census and revenue by upselling, cross-selling, referring, re-scheduling, and following-up.
· Maintains patient confidence and protects operations by keeping information confidential.
· Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer’s instructions.
· Maintains dental supplies inventory. Audit of dental supplies. Preparing requests for dental procurement and purchasing.
· Conserves dental resources by using equipment and supplies as needed to accomplish job results.
· Performs related duties as assigned by the clinic head.

MINIMUM QUALIFICATIONS

· Education : Graduate of any 4-year allied medical course
· Experience : With at least 1 year experience or training in clinic set-up
· Skills: Good communicator (English and Filipino), pleasing personality, courteous, punctual, critical thinker, and a team player. Proficient in office application (word, excel, ppt)

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now!

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