Job Description

This is a remote position. HelpSquad is seeking experienced Dental and Orthodontic Virtual Assistants to support U.S.-based dental offices, orthodontic practices, and multi-location dental groups. We are looking for reliable, detail-oriented professionals with hands-on experience in dental or orthodontic administration who can help practices manage their daily operations and provide excellent patient support. Depending on your experience and the needs of the practice, responsibilities may include front desk support, appointment scheduling, patient coordination, insurance verification, treatment and benefits coordination, dental billing, claims follow-up, and other administrative tasks. Key Responsibilities Front Desk and Patient Coordination Handle incoming calls, respond to patient inquiries, and provide professional customer service. Schedule, reschedule, and confirm appointments. Manage appointment reminders, cancellations, and follow-ups. Assist with new patient registration, intake forms, and maintaining accurate patient records. Coordinate patient communications and help ensure a smooth patient experience. Dental and Orthodontic Scheduling Manage provider schedules and appointment calendars. Coordinate consultations, follow-up visits, adjustments, and other dental or orthodontic appointments. Contact patients regarding upcoming appointments, missed visits, and pending treatments. Help manage high call volumes and scheduling needs for busy or multi-location practices. Insurance Verification and Benefits Coordination Verify dental insurance eligibility, coverage, and benefits. Review plan limitations, deductibles, copayments, annual maximums, and waiting periods. Contact insurance providers and use online portals to obtain benefit information. Assist with treatment estimates and communicate coverage information to the appropriate team members. Follow up on pending verifications and requests for additional information. Dental Billing and Claims Submit dental insurance claims and supporting documentation. Review claim statuses and follow up on unpaid, rejected, or denied claims. Assist with payment posting, patient balances, and accounts receivable follow-ups. Help identify billing discrepancies and maintain accurate billing records. Support other revenue cycle management tasks as needed. Treatment and Case Coordination Assist with treatment plan coordination and patient follow-ups. Contact patients with pending treatment plans or outstanding appointments. Help coordinate consultations and treatment acceptance follow-ups. Support communication between patients, providers, and the office team. Administrative Support and Records Management Maintain accurate patient information and electronic records. Update appointment notes, insurance details, and other administrative documentation. Assist with reports, data entry, and general office coordination. Communicate with in-office staff and management using designated communication tools. Requirements Qualifications and Requirements Hands-on experience working in a dental office, orthodontic practice, or related dental healthcare setting. Experience in one or more of the following areas: dental front desk, appointment scheduling, insurance verification, treatment coordination, dental billing, claims processing, or accounts receivable. Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, or similar platforms is an advantage. Experience using dental insurance portals and communicating with U.S. dental insurance providers is preferred for insurance-related roles. Strong written and spoken English, with a warm and professional communication style for patient-facing positions. Excellent organizational skills, attention to detail, and the ability to manage multiple tasks. Comfortable handling phone calls, following established workflows, and working independently in a remote environment. Able to handle confidential patient information responsibly and follow applicable privacy and security requirements. Reliable, adaptable, and willing to learn the specific systems and processes used by each practice. Benefits Compensation & Payments Competitive hourly rate On-time payments, every time Payments processed via Wise Training & Support Direct client training provided — you are never thrown in blind Dedicated Account Manager as your point of contact Stable, long-term placement with a growing U.S.-based company Exposure to a wide range of modern SaaS platforms Potential for increased responsibilities as the company scales Tenure recognition for long-term team members Clear escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with structured operations Stable, long-term account placements (not gig-style work) Supportive team culture across all accounts Growth & Experience Build your U.S. industry experience Exposure to multiple practice types and platforms Potential for increased hours or additional accounts based on performance Strengthen your resume with verified, legitimate U.S. client experience Recognition Tenure recognition for long-term team members We value loyalty and recognize those who grow with us