Job Description

Get to Know Us:

At Westmount Dental, we are committed to creating healthy, beautiful smiles through high-quality, patient-focused care. Whether patients require routine cleanings or more advanced treatments, our experienced team delivers a full range of general dentistry services in a comfortable and supportive environment.

Our clinic is led by Dr. Caitlin Fraser, Dr. Ian Doyle, and Dr. Steven Walker, who believe that a confident smile can truly change lives. Now a part of the Mayflower Dental Group, we are supported by a compassionate team of dental hygienists and caregivers, we prioritize patient comfort, clinical excellence, and personalized treatment for every individual who walks through our doors.

Proudly serving families in Westmount, Coxheath, Sydney, and surrounding Cape Breton communities, we strive to provide comprehensive, family-friendly dental care. Our goal is to help every patient achieve and maintain long-term oral health while feeling confident in their smile.

Schedule:

• Monday - Friday: 8:00 AM - 5:00 PM

What Sets Us Apart:

• Grow Without Limits:We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards:Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us:Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility:Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression

• Optimizethe daily appointment schedule to ensure fullutilizationwith minimal gaps

• Effectively manage the recall system andmaintainaccurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments,submitinsurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year ofDental Administrationexperienceisrequired

• Experience with dental software programs isrequired

• Clinical backgroundis considered anasset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.