Job Description

MISSION OF THE ROLE:

• Ensure that every customer feels unique and valued, delivering excellent service and
  distinctive in-store experience;
• Build strong, empathetic relationships with customers, fostering trust and long-term
  loyalty;
• Drive and grow sales in order to achieve commercial objectives, fully aligned with the
  brand’s values and standards within the Irish retail market.

RESPONSIBILITIES:

• Inspire and convey our service values, hospitality mindset, storytelling and the
  Perfect Fit, creating a genuine, welcoming and authentic connection with every
  customer;
• Promote personalized experiences, transforming each interaction into a meaningful
  exchange where the brand’s story and each customer’s individuality naturally come
  together, through;
• The art of warmly welcoming the customer;
• Guiding and accompanying the customers throughout their in-store journey;
• Demonstrating strong technical knowledge of denim products (fabric types,
  washes, fits, finishes, sustainability, etc.);
• Staying constantly up to date with new collections, trends and innovations in
  the jeanswear segment;
• Advising on the most suitable fits so the customer feels confident, secure and
  certain they have found their Perfect Fit — the ideal balance between
  Fit&Feel
• Protect and enhance the brand image through correct visual merchandising practices,
  keeping the store organised and inspiring, like a stage that tells our story through
  every detail;
• Ensure the correct execution of stockroom and store processes that impact
  stock management, contributing to a smooth and efficient customer
  experience;
• Actively contribute to the achievement of individual and store sales targets;
• Apply social influence techniques naturally and effectively to support cross-selling
  and up-selling.

PROFILE:

• Previous experience in customer service within the fashion retail sector (preferred);
• Strong communication skills with a natural ability to build empathy and rapport with
  customers;
• Proactivity, dynamism and strong initiative;
• Strong team spirit, flexibility and availability;
• Passion for fashion and a strong interest in denim and jeanswear;
• Awareness of fashion trends and strong aesthetic sensitivity;
• Fluency in English; additional languages are an advantage