Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Denials US Service Operations Analyst

We are looking for a US Service Operations Analyst to join the Denials team. In this role, the Denials US Service Operations Analyst will review assigned work, research issues, coordinate with internal partners, and help improve workflows that support revenue cycle performance.

As part of this team, the US Service Operations Analyst helps keep critical operational work moving by managing assigned queues, researching issues, and supporting accurate resolution across service processes. The role connects day-to-day execution with broader business results by helping identify trends, improve workflow reliability, and support efficient follow-through. This is a strong opportunity for someone who enjoys problem-solving, working across teams, and contributing to process improvement in a fast-moving environment. This role is based in Belfast, ME and follows a hybrid work model. This position reports to the US Service Operations Manager.

The Team: The Denials Team is the revenue-recovery and prevention engine within Revenue Cycle Operations. We triage and resolve denied claims quickly and accurately, recover lost revenue through appeals and corrected submissions, and stop recurring denial drivers by identifying root causes and partnering with upstream teams. Our work balances short-term impact (recovering dollars and improving cash flow) with long-term prevention (process improvements, payer playbooks, and staff coaching) so the organization sustains better billing accuracy and fewer interruptions to cash collection.

Job Responsibilities

• Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities.

• Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps.

• Prioritize work based on urgency, criticality, and business impact to meet operational goals.

• Communicate clearly with internal stakeholders to share updates, clarify issues, and support resolution.

• Collaborate with cross-functional teams to address workflow barriers, resolve operational issues, and support shared goals.

• Apply critical thinking and problem-solving skills to evaluate issues and recommend practical solutions.

• Document work, findings, and updates accurately to support consistency and effective follow-through.

• Identify recurring issues and process improvement opportunities that can improve operational efficiency and outcomes.

• Manage assigned responsibilities independently while contributing to team priorities and service goals.

• Use AI tools, when available, to help organize work, summarize issue trends, or draft routine communications more efficiently, while reviewing outputs carefully and maintaining responsibility for final decisions and actions.

Typical Qualifications

• 1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field

• Relevant professional experience preferred.

• Effective oral and written communication skills and strong interpersonal skills.

• Strong planning and organizational abilities.

• Time management skills and ability to prioritize work based on criticality.

• Critical thinking and problem-solving skills.

• Ability to work independently and collaboratively with cross-functional teams.

• Experience working with cross-functional groups to achieve common goals.

• Flexibility and adaptability in response to changing priorities and business needs.

• Ability to maintain accuracy in work requires close review of details.

Expected Compensation

$30,000 - $52,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented   employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative   workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,  full-time. With consistent communication and digital collaboration tools, athenahealth  enables  employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity