Job Description

Do you…

• Love supporting and upskilling staff, families and carers?
• Have experience working with people living with dementia?
• Have knowledge of the clinical, environmental and psychosocial issues affecting behaviour?
• Enjoy building trust and strong relationships with clients, families, carers and stakeholders?
• Approach challenging situations with empathy, compassion and emotional intelligence?
• Support people through change and uncertainty while helping them navigate practical solutions?
• Solve problems in creative yet practical ways?
• Communicate clearly and concisely, both verbally and in writing?
• Work collaboratively within multidisciplinary teams to achieve the best outcomes for clients and carers?
• Adapt easily to new databases and technology?
• Enjoy balancing autonomy with being part of a supportive national network of dementia experts?
• Want to work in a supportive organisation with a national team of skilled, experienced and friendly dementia professionals?

If this sounds like you, then we need to talk!

The Role

Join Dementia Support Australia's Staying at Home Program and help improve the lives of people living with dementia and their carers. This post-diagnostic program offers education, engagement and support through immersive retreats and online sessions.

As a Dementia Consultant, you'll play a key role in delivering and enhancing the program by conducting client screenings and assessments, facilitating carer sessions, supporting engagement activities and contributing to continuous improvement.

We are looking for someone who combines clinical knowledge with a genuine passion for supporting people living with dementia and those who care for them. Success in this role requires the ability to build rapport, understand individual circumstances, communicate with empathy, and provide practical support that helps clients and carers feel informed, confident and connected.

You will work closely with a dedicated multidisciplinary team to deliver meaningful outcomes, adapting to the diverse needs of clients while maintaining a strong focus on person-centred care. You'll also contribute to building confidence and capability among carers and stakeholders, helping families navigate challenges and supporting positive experiences throughout their dementia journey.

This role involves interstate travel for program delivery and stakeholder engagement and requires someone who thrives in a dynamic environment, manages competing priorities effectively and remains focused on delivering exceptional client outcomes.

This role is offered as a Fixed Term Contract until June 2028 and can be based at either of our Hobart, TAS or Chermside, QLD offices.

Benefits

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits
• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance
• Additional training and career development opportunities
• Purchased additional annual leave
• Reward and Recognition Program
• Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family
• Free independent and confidential counselling sessions and wellbeing resources through our Employee Assistance Program
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs and Tyre Care Plans
• Exclusive commercial discounts for JB HI-FI and The Good Guys

Responsibilities

• Assess client suitability for the Staying at Home (SAH) program via phone, Telehealth, or onsite assessments as needed.
• Deliver services via phone, Telehealth, face-to-face, or email in line with DSA's psychosocial case management principles.
• Escalate uncertain client cases to the line manager for review.
• Maintain accurate and up-to-date client records and data in the CRM system, ensuring confidentiality and data security.
• Collaborate with DSA Medical Specialists to access expertise and enhance client outcomes.
• Contribute to the team's quality framework through feedback and continuous improvement initiatives.
• Support best practice in dementia care by participating in clinical forums, meetings and working groups.
• Actively pursue professional development through the annual Contribution and Career Conversation (CACC) process.
• Undertake additional projects or assignments aligned with your skills and expertise.
• Prioritise exceptional client service, ensuring all participants receive support aligned with the core principles of the SAH program.

What do we need from you?

• Experience in Australian health, hospitals or aged care (community or residential).
• Knowledge of the types of dementia, their presentation, and strategies to manage behaviour changes.
• Excellent problem solving, analytical and decision-making skills.
• Be relatable and able to share knowledge in a way that supports change at all levels.
• Able to prioritise multiple tasks and meet deadlines.
• Great written communication and report-writing skills.
• Comfortable working with databases and online client management systems.
• A current Australian driver's licence and willingness to travel, including regional and overnight travel.
• Enjoy working autonomously with the support of a network of experts.
• Qualifications in Allied Health, Nursing, Aged Care, Dementia or Mental Health (highly desirable).

In addition, you will bring a compassionate and person-centred approach, strong relationship-building skills and the ability to engage effectively with clients, families, carers and stakeholders. You will be comfortable navigating sensitive conversations, managing competing priorities and adapting your communication style to meet the needs of diverse audiences.

Ready to make a change? Apply Now!

If you're passionate about improving the lives of people living with dementia and supporting families and carers through meaningful, evidence-based programs, we'd love to hear from you.

All short-listed applicants will be asked to consent to a criminal record check.

For more information about Dementia Support Australia, visit: https://www.dementia.com.au/

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone, from any background, can be themselves.