Job Description

• Location: Remote / Virtual
• Job Type: Full-Time
• Salary Range: $1,500–$1,900 USD/month
• Schedule: Monday to Friday 8:00 a.m. - 5:00 pm MST

About Us
HireHawk builds high-performing remote teams for U.S. and Canadian companies, connecting skilled professionals with meaningful work from anywhere. We’re outcomes-first, high-standards, and serious about communication quality because our clients’ reputations depend on it.

About the Role
You will independently draft plaintiff personal injury demand letters and assemble polished demand packages for attorney review, with the majority of matters coming from auto accident cases (approximately 70%). This role is built for someone who is highly detail-oriented, and can consistently produce quality work with minimal supervision. The client is particular about communication quality and file organization, and they value quality over quantity.

Responsibilities

• Write and finalize plaintiff PI demand letters (primarily auto accident claims) that clearly present liability, damages, and settlement rationale
• Review and analyze medical records and billing to identify key treatment facts, providers, diagnoses, and causation themes
• Build accurate treatment chronologies and damages summaries (specials and supporting documentation) that are easy for an attorney to review quickly
• Assemble complete demand packages, ensuring all records, bills, and supporting documents are correctly uploaded and organized
• Proactively spot missing records/bills or documentation gaps and drive follow-up to completion
• Communicate professionally with clients as needed (updates, clarification questions, follow-ups), meeting the client’s high bar for tone and clarity
• Support lien-related tasks as assigned (tracking, requesting balances, organizing lien documentation), depending on performance and experience
• Follow firm processes consistently and deliver a reliable weekly output of at least 3 demand letters per week with minimal supervision

Requirements

Must-Have:

• Prior plaintiff personal injury experience (required) with direct, hands-on demand writing responsibility
• Proven ability to draft PI demand letters independently, end-to-end (not just editing or filling templates)
• Strong experience reviewing medical records and bills and translating them into clear treatment/damages narratives
• Excellent written English with consistently polished work product and minimal reliance on AI tools
• Extremely strong attention to detail and file organization (you catch missing items before anyone asks)
• Clear, professional spoken English for client-facing communication.

Nice to Have:

• Lien experience (health insurance liens, letters of protection, Medicare/Medicaid concepts, or general lien tracking support)
• Comfort working via remote desktop tools (e.g., LogMeIn) and adapting to different law firm systems/processes
• Familiarity with Google Workspace and Microsoft Word in a legal production environment (formatting, clean docs, organized folders)
• Experience supporting attorneys with additional legal assistant tasks once core demand production is consistently strong

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.