Job Description

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: SAP CRM Consultant

Location: Hybrid - DXC Manila IPC McKinley Hill, Taguig City
Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking foraSAP CRM Consultantwho is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Provide L2 production support for SAP CRM incidents, service requests, and problem tickets.

• Analyze, troubleshoot, and resolve issues within agreed SLAs.

• Perform root cause analysis and implement permanent fixes.

• Support enhancements, minor developments, and change requests.

• Work closely with business users to gather requirements and provide functional solutions.

• Coordinate with cross-functional teams (e.g., SD, MM, FI, ABAP) for integrated process issues.

• Monitor interfaces, middleware (e.g., CRM–ECC integration), and data consistency.

• Support system upgrades, patches, and regression testing activities.

• Maintain documentation, knowledge articles, and support procedures.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically,3-5years of relevant work experience in industry.

• Proven experience inSAP CRM

• A continuous learner that stays abreast with industry knowledge and technology

• 3-5 years of experience in SAP CRM support/AMS projects.

• Strong knowledge of SAP CRM modules such as Sales, Service, etc.

• Experience in CRM Web UI configuration and troubleshooting.

• Understanding ofmiddleware concepts (BDocmonitoring, queues, replication issues).

• Basic debugging knowledge (ABAP) preferred.

• Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow).

• Strong analytical, problem-solving, and communication skills.

• Ability to work in rotational shifts/on-call support environments.

What We Offer

• Competitive compensation and benefits

• Professional growth opportunities

• A collaborative and inclusive workplace
  

If this sounds like you, apply here [application link] and take the next step in your DXC journey.

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About DXC:

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here