Delivery Hero

Delivery Support

Delivery Hero  •  Arab Republic of Egypt (Onsite)  •  4 hours ago
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Job Description

Company Description

About instashop:

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

Job Description

About the Role

As a Delivery Support, you will be responsible for supervising and coordinating delivery operations to ensure timely and efficient service. This role involves managing a team of drivers, overseeing daily delivery activities, and implementing strategies to enhance customer satisfaction and operational efficiency.

Day-to-Day Responsibilities

  • Supervising and coordinating daily delivery operations, assigning tasks and routes to drivers
  • Conducting rider interviews and managing the onboarding process to ensure new hires are well-prepared
  • Conducting on-ground training to all new hires to ensure they are aligned with InstaShop's standards
  • Monitoring delivery performance, addressing delays, and resolving on-ground issues to ensure timely service
  • Providing support and guidance to drivers, ensuring compliance with safety protocols and company policies
  • Conducting regular performance evaluations and training sessions to enhance team skills and efficiency
  • Communicating with customers and addressing any delivery-related concerns or feedback
  • Maintaining accurate records of deliveries, incidents, and vehicle usage
  • Ensuring asset delivery is in a timely fashion to 3PL vendors and their riders

Qualifications

Key Qualifications

  • Bachelor's degree in Logistics, Business, or a related field
  • Minimum 2+ years of experience in delivery operations or team supervision
  • Strong understanding of route planning, delivery processes, and safety regulations
  • Proficiency in using delivery management software and GPS tracking systems
Delivery Hero

About Delivery Hero

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Berlin, DE
Year Founded
Unknown
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