Job Description
Join Century A/C Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!
With over 50 years of trusted service, Century A/C Supply has built a strong network across the Houston TX area, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.
At Century A/C Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:
- Listening to Understand
- Contributing Respectfully
- Thinking Creatively
- Acting with Responsibility
Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!
Typical Duties Include, but Are Not Limited To
- Oversee daily delivery operations, including route assignments, dispatch readiness, driver coordination, and completion of scheduled deliveries.
- Coordinate delivery schedules and route priorities to support customer commitments, branch transfers, and efficient use of drivers and vehicles.
- Communicate with drivers, warehouse leadership, branch teams, and customers regarding delivery status, delays, special instructions, and other delivery-related issues.
- Ensure drivers receive the correct paperwork, delivery information, and merchandise before leaving the Distribution Center.
- Verify that quantities, destinations, and delivery instructions are accurate before loads are dispatched.
- Monitor delivery documentation and ensure completed paperwork is returned, accurate, and processed according to company procedure.
- Support the safe loading and unloading of delivery vehicles and verify that products are secured and protected from damage.
- Review delivery discrepancies, damages, refused shipments, and returns; communicate issues promptly to the appropriate manager or department.
- Monitor vehicle condition, cleanliness, inspections, and maintenance needs; report safety or mechanical concerns promptly.
- Promote compliance with company safety procedures, delivery standards, and applicable transportation requirements.
- Assist with driver training, daily direction, workload delegation, and reinforcement of performance and service expectations.
- Help maintain a clean, organized, and safe staging, loading, and delivery area.
- Provide delivery support as needed to maintain customer service and operational commitment
Educational Requirements and/or Experience Required
This position requires at least 3 years of experience in a wholesale/distribution, delivery, logistics, warehouse, or other job-related environment. Previous experience coordinating drivers, routes, or delivery operations is preferred.
Skills
- Previous delivery, distribution, warehouse, or logistics experience required
- Effective verbal and written communication skills
- Strong customer-service and problem-solving skills
- Attention to detail and ability to verify delivery paperwork, quantities, addresses, and instructions
- Ability to prioritize routes and coordinate multiple delivery activities in a fast-paced environment
- Ability to interpret instructions, policies, and delivery documentation
- Working knowledge of safe loading, delivery, and material-handling practices
- Ability to operate warehouse equipment when required
- Ability to work independently with minimal direction and delegate tasks when necessary
- Good judgment and sound decision-making skills
- Ability to coach employees, communicate expectations, and address operational issues promptly
- Ability to multi-task and adjust priorities as delivery needs change
Physical Demands
- Ability to lift at least 50 lbs regularly
- Continuous walking, bending, lifting, pushing, pulling, stooping, and carrying
- Ability to work in warehouse, loading dock, and outdoor delivery environments as operational needs require
