Job Description

Job Location CPB Legal Address - Charlotte, NC 28217 Position Type Full Time Salary Range $60,000.00 - $85,000.00 Salary

The primary responsibilities of the Delivery Supervisor are to train, direct and supervise assigned route drivers. The Delivery Supervisor will also use problem-solving skills to handle delivery issues and customer complaints when they arise, as well as promote and exemplify a safe work environment at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervisory Duties:

• May assist the Delivery Manager in interviewing and selecting potential candidates for open positions.
• Provide on-the-job training for Delivery Drivers on assigned routes.
• May assist the Delivery Manager with semi-annual performance reviews and communicate performance issues, achievements, and opportunities to employees.
• Handle any employee discipline or performance issues according to company policy, maintaining proper documentation.
• Work with personnel regarding the implementation of changes in procedures and systems.

• Account Service:

• Assign job tasks to driver according to route delivery schedules.
• Work with customers to ensure the timely delivery of products.
• Fill-in and cover routes when regular driver is out due to vacations or other absences. Drive trucks to deliver and unload products when necessary. Be proficient with all necessary equipment
• Understand delivery systems regarding routing, time-stops, and driver check-in or check-out activities.
• Responsible for compliance with the company's Product Freshness Policy.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.

• Other Duties:

• Maintain safe driving record and comply with company driving policy.
• Assist in the training process of all Delivery Drivers/Driver Trainees.
• Know all routes assigned under your role.
• Step in on routes when needed as a Delivery Driver.
• Is familiar with and certified to use all types of delivery equipment, pallet jacks, docks and dock-levers, trucks, and trailers per Caffey Dist. and OSHA standards.
• Understand warehouse activities regarding driver check-in or check-out, code-dating and truck loading.
• Attend all company meetings as required.
• Work with sales department to accomplish ASM/ADM market visits/work-with activities.
• Check voice mail several times daily and follow-up on details as needed.
• Adhere to dress code, including safety “non-negotiables,” and be properly attired at all times.
• Obey all federal, state, and local laws.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

Excellent Managerial/Operations experience preferred with an understanding of sales concepts, personnel management, budgets, and people skills.

COMPLEXITY OF DUTIES

Diversified duties involving an intensive knowledge of a technical or specialized field within the organization requiring the use of a wide range of procedures. Must apply principles of rational systems to solve practical problems. Requires independent thinking and use of judgment to interpret and analyze facts and circumstances surrounding individual problems or transactions, and to determine appropriate action to be taken within the limits of standard or accepted practice.

SUPERVISION RECEIVED

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work of others, referring only unusual cases to supervisor or others.

RESPONSIBILITY FOR ERRORS

Probable errors are usually detected in succeeding operations and generally confined to a single department or phase of company activities. Errors could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve backchecking by others and would involve some monetary losses. Most work verified or checked by systems and procedures, or supervision.

CONTACT WITH OTHERS

Involves regular contacts throughout the normal working day with other persons, departments, vendors, customers, suppliers, etc. on matters involving corrections or adjustment where proper behavior and some tact are necessary to avoid friction and maintain the flow of work.

CONFIDENTIAL DATA

Work with some confidential data such as product costs, individual wage and salary rates or schedules, which, if disclosed, might have adverse internal or minor external effect.

MENTAL / VISUAL / AUDITORY DEMAND

Moderately complex, exacting work, requiring mental and visual attention in such typical tasks as statistical computations, correspondence, tabulations, etc. Work and duties involve normal mental and visual attention along with manual coordination for over 50% of the time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somewhat undesirable working conditions. Occasional exposure to noise, dust, heat, cold, and other elements but with none continuously present to the extent of being disagreeable.

SUPERVISORY RESPONSIBILITIES

Immediate supervision over a unit, section, or department of more than two but less than 10 people where most of the time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, where procedures are standardized.

EQUIPMENT

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Must be able to operate electric and manual pallet jacks, and to safely operate all company delivery vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS

CDL-A License and ABC Beer permit required.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions one-on-one and in small group situations with customers, clients and other employees in the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and percentages to yield margins, mark-up, and commissions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Supervisor is assumed and it is expected that the Delivery Supervisor will act accordingly. The Delivery Supervisor will be expected to perform any other task not included in this job description requested by management.

Qualifications