Job Description

Delivery Specialist - Norway

Oslo

Full-time

Production / Manufacturing / Processing - Automobile sales and services

Responsibilities

About the Role As a Delivery Specialist at XPENG Motors Norway, you will play a key role in ensuring fast, efficient and high-quality vehicle deliveries. You will follow the vehicles throughout the entire delivery process—from arrival and preparation to registration and final handover to the customer. The role involves close collaboration with our agents, logistics partners, sales organisation and internal support functions. This position is ideal for someone who thrives in a fast-paced environment, takes ownership and enjoys finding solutions when things do not go according to plan. Key Responsibilities - Follow up vehicles from arrival in Norway through to final customer delivery - Ensure progress across transportation, arrival inspection, PDI, preparation and registration - Coordinate delivery plans with agents and internal departments - Ensure that vehicles are delivered within agreed deadlines - Identify vehicles and deliveries that have been delayed, and initiate the necessary actions - Ensure that arrival inspections, damages and deviations are registered and handled promptly - Follow up the availability and installation of winter wheels and other required equipment - Verify that contracts, payments, financing and documentation are in place before delivery - Ensure correct status updates and high data quality across our systems - Respond to and follow up enquiries from agents regarding deliveries - Prepare and monitor reports on delivery status, lead times and deviations - Contribute to the continuous improvement of processes, routines and systems - Support the sales organisation during periods of high delivery volume Key Performance Areas - Achievement of vehicle delivery targets - Shortest possible lead time from vehicle arrival to customer delivery - High quality and accuracy throughout the delivery process - Reduction of vehicles remaining unnecessarily in stock or preparation - Fast and structured handling of deviations - Correct documentation, payment and system status before delivery - High levels of agent and customer satisfaction

Qualifications

Qualifications and Experience - Experience from the automotive industry, logistics, customer deliveries or sales administration is an advantage - Good understanding of operational processes and coordination - Experience with CRM, order management or logistics systems - Strong Excel skills and confidence using digital tools - Good written and verbal communication skills in Norwegian and English - A valid category B driving licence Relevant work experience may compensate for a lack of formal education. Personal Qualities We are looking for someone who: - Is structured, accurate and solution-oriented - Takes ownership and follows tasks through to completion - Has a strong work capacity and thrives in a fast-paced environment - Can prioritise effectively when managing multiple deliveries at the same time - Communicates clearly and professionally - Is comfortable challenging others and following up when progress is insufficient - Has a strong customer focus and understands that vehicle delivery is a crucial part of the overall customer experience - Is flexible and willing to contribute beyond their immediate responsibilities when required What We Offer - A key role in one of Norway’s fastest-growing automotive brands - A varied and highly operational working environment - The opportunity to influence and further develop our delivery processes - Close collaboration with committed colleagues, agents and international stakeholders - A dynamic workplace with high ambitions and short decision-making processes Organisational Placement The position reports to Head of sales and works closely with Sales Operations, Logistics, Sales and XPENG’s agent network.

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