Job Description

Delivery Specialist – NEP Norway

Would you like to take responsibility for Mediabank configurations, integrations and customer deliveries?

We are looking for a Delivery Specialist to deliver and develop Mediabank solutions for new and existing customers. The role combines customer engagement, technical configuration, integration work and collaboration across NEP’s specialist teams.

About the role

As a Delivery Specialist, you translate customer requirements into working Mediabank solutions. You take responsibility for configuring, integrating, testing and documenting deliveries, primarily for accounts of small to medium complexity. You also follow up existing customers, investigate technical issues and contribute to changes as their needs develop.

The role requires sound technical judgement, clear communication and the ability to drive assigned work through to completion. You will work with project managers and other technical specialists, bringing in additional expertise when the scope calls for it.

Responsibilities

• Analyse customer needs and clarify requirements for new and existing deliveries
• Configure Mediabank accounts and contribute to the integration of NEP products into customer solutions
• Design and implement technical configuration and integration work within the scope of the role
• Test deliveries, resolve defects and ensure that work meets agreed requirements and quality standards
• Document configurations, integrations and technical decisions so they can be maintained and developed further
• Follow up existing customers, including technical discussions and customer visits when required
• Investigate and resolve customer issues, involving other teams where appropriate
• Estimate work, manage assigned tasks and communicate progress, risks and changes in scope
• Build and maintain knowledge of Mediabank, relevant NEP products and the systems they interact with
• Contribute to effective collaboration and improvements in delivery processes

Qualifications

• Experience with technical configuration, systems integration, technical support or customer delivery
• Ability to turn customer requirements into practical technical solutions
• A structured approach to testing, troubleshooting and documentation
• Experience working with customers and technical teams
• Good written and verbal communication skills in English

Desirable qualifications

• Experience with Mediabank or comparable media technology platforms
• Experience with integrations between products and systems
• Understanding of project delivery and the technical work involved from implementation through ongoing customer support

Personal qualities

You take ownership of your work, make informed technical decisions and raise questions or risks early. You work well across teams, communicate clearly with customers and colleagues, and maintain a high standard of accuracy in your deliveries.

We offer

• Responsibility for technical deliveries to new and existing customers
• Collaboration with experienced specialists across NEP
• Opportunities to develop expertise in Mediabank, integrations and customer solutions
• Varied work in an international media technology environment

The role may involve travel to customer sites and participation in an application support rota when required.