The Gett Delivery Customer Care representative acts as a liaison between Gett Delivery, its couriers and clients. The customer care is a vital part of our service. As customer care representative you are an integral part of the courier support and dispatch service.
As part of your responsibility you’ll be required to act in a kind and highly professional manner.
To be available to a minimum of 4 shifts a week during the following time slots (including Holidays):
o Sunday to Thursday: 08.00 – 16.00 and 15.00 – 23.00.
o Friday: 08.00 – 16.00
· To ensure that all orders are picked up or assigned to a Gett courier.
· Liaise with the clients when their order is delayed.
· To record any inquiries or complaints from couriers and clients.
· Knowledge and awareness of all relevant processes and procedures, and to proactively refresh your knowledge of the latest technological updates to the dispatch systems and courier units.
Can you WOW our customers with an excellent customer service? Then join us
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Gett is one of the leading taxi booking platforms operating in Israel and the United Kingdom. Founded in 2010, the company specialises in the regulated taxi space offering a variety of flexible ground transportation solutions, including delivery services, to B2B and B2C customers.
Gett currently serves more than 11,000 B2B clients and has over 800,000 active B2C users across both Israel and the United Kingdom.
