Job Description
INSEAD is seeking a Delivery Lead to join our Digital department. This is a full-time, permanent contract position based at our Asia Campus in Singapore. A hybrid working model is in place – 3 days on campus, 2 days from home.
The Digital department at INSEAD supports the school's global operations by delivering cutting-edge technological solutions that enhance teaching, research, and administrative functions. It ensures seamless integration of digital tools and infrastructure across all campuses, fostering innovation and operational efficiency.
About the job
The Delivery Lead (internal job title: Delivery Senior Lead - Faculty, Student and Participant Experience) is responsible for reliable end-to-end delivery, business analysis and continuous improvement across one or more products within the Faculty, Student & Participant Experience Value Stream. The role translates business needs into executable plans, coordinates internal, vendor and ODC teams, and ensures solutions are technically feasible, adopted and delivered with measurable value. The role actively identifies opportunities to simplify and improve processes through workflow automation, data and appropriately governed AI-enabled capabilities.
Your role within the team
- Delivery Leadership & Roadmap Execution - Own delivery planning and execution for assigned products and projects; convert prioritised roadmaps into achievable plans and deliver agreed scope, quality, timeline and budget outcomes.
- Business Analysis, Automation & Process Improvement - Lead discovery workshops, requirements elicitation and process analysis; produce clear user stories, process flows and acceptance criteria. Actively identify and evaluate opportunities to simplify, automate and enhance business processes using workflow automation, data and AI-enabled capabilities, coordinating with Product Managers, Technical Leads, Architecture, Security and business stakeholders to ensure solutions are viable, governed and deliver measurable value.
- Technical Coordination & Solution Readiness - Work with Technical Leads, Architecture, Security, Data and Integration teams to understand SaaS configurations, APIs, data flows, dependencies and constraints; support testing, defect triage, release readiness and production handover without owning technical architecture.
- Agile Delivery, Governance & Reporting - Facilitate delivery ceremonies and weekly Delivery Syncs; manage risks, issues, dependencies, capacity and sprint-level sequencing; maintain transparent dashboards and evidence-based reporting.
- Stakeholder, Adoption & Change Enablement - Build trusted relationships with business owners and users; coordinate communications, change, training and adoption activities, including train-the-trainer sessions where required.
- Vendor, Partner & ODC Delivery Management - Manage vendor and implementation delivery, Statements of Work, milestones, quality, risks and service reviews within contracts and commercial decisions owned by the Product Manager, Business Partner and Procurement.
- Quality, Data & Operational Excellence - Ensure delivery adheres to architecture, cybersecurity, data-governance and quality standards; monitor platform stability, data quality and production outcomes, and drive continuous improvement.
- Portfolio Flexibility & Cross-Product Delivery - Be deployable across different products and projects within the Value Stream, with primary focus determined by portfolio priorities, and coordinate cross-product dependencies and shared resources.
The ideal candidate profile
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering or a related discipline, or equivalent professional experience.
- Relevant delivery certification such as PMI-ACP, PSM I/II, PMP or an equivalent recognised qualification is required or must be obtained within the agreed onboarding period.
- SAFe RTE, CSM, IIBA/BCS business-analysis or relevant platform credentials are advantageous.
- Minimum 5 years of relevant experience in digital delivery, project management, business analysis, SaaS implementation or product delivery.
- Proven experience coordinating cross-functional and distributed teams, vendors or offshore resources; delivering committed plans; facilitating workshops; and improving business processes.
- Experience in higher education, EdTech, scheduling, career services or complex multi-stakeholder environments is advantageous.
