Job Description

Delivery Owner

Ready to put your attention to detail to work, ensuring accurate orders, seamless deliveries and timely invoicing?

Want to combine your operations experience and analytical skills with AI tools to streamline workflows and drive process improvements?

About our Team

The Corporate Markets – Pharma group is the leading provider of content based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier’s strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in-class clinical content that only Elsevier can deliver. We are leaders in what we do

About the Role

The Delivery Owner is primarily responsible for delivering Global Pharma products to customers. Typically specializing in one or more products while understanding deliverables across all of them, they work only on products approved by pre-delivery owners and ensure delivery is high quality and on schedule. Reporting to the Product Delivery Lead, they proactively flag delivery control issues, hand off deliverables with the agreed proof of delivery to Post-Delivery Owners for checks, and help document delivery procedures for old and new products. They strive to improve agreed KPIs through continuous improvement and standardized delivery across regions, may interact with customers to clarify deliverables, and manage multiple priorities, AI adoption and complexity while collaborating closely with Pre-Delivery Owners, Post-Delivery Owners and other Delivery Owners for end-to-end delivery.

Responsibilities:

• Own end-to-end product delivery from completion of pre-delivery approvals through successful customer delivery, building strong expertise in assigned Global Pharma products while remaining flexible to support other products as business needs and volumes require.
• Ensure delivery readiness and compliance by validating that editorial decisions, approvals, customer requirements and other prerequisites are complete before starting delivery, proactively challenging or escalating any gaps.
• Manage stakeholders and delivery dependencies by working closely with Pre-delivery and Post-delivery Owners and coordinating with publishers, printers, Journal Managers, Editors, Compliance and other relevant stakeholders to clarify requirements, resolve issues and ensure successful delivery.
• Complete delivery closure and enable timely billing by accurately documenting Proof of Delivery, providing the required information for invoicing and collaborating with Post-delivery Owners to resolve customer billing queries.
• Track and control delivery performance using appropriate tools and dashboards to monitor actual delivery times, turnaround times, volumes, quality, compliance and agreed metrics, supporting predictable delivery and revenue forecasting.
• Drive continuous improvement, AI adoption and innovation by identifying opportunities to simplify and standardise processes, reduce manual effort and duplication, and responsibly leverage approved AI, automation and existing Elsevier tools and dashboards to improve efficiency, accuracy, quality and predictability, while sharing successful practices and demonstrating measurable benefits.
• Proactively manage priorities, workload and delivery risks by keeping the Product Delivery Lead informed of status, timelines, dependencies and workload; escalating potential delays early; maintaining accuracy and process compliance during high-volume periods; and collaborating with other Delivery Owners to balance workloads and maintain continuity.
• Define, document and continuously maintain delivery processes for existing and new products, ensuring clear controls and hand-offs and keeping SOPs, RASCIs process documentation and product knowledge current, shareable and accessible through the agreed central knowledge repository.

Requirement

• Minimum 5 years’ relevant experience in operational delivery and/or project management, with demonstrated capability in managing complex deliverables, senior stakeholders, priorities and competing business requirements.
• Strong technical and professional expertise, with the ability to apply in-depth knowledge within own area while working effectively across multiple products, functions and projects. Knowledge of journal production workflows, systems and applications is desirable/
• Strong understanding of compliance and risk, including editorial and financial compliance requirements, with high standards of integrity and judgement and the confidence to challenge, escalate and speak up when processes, decisions or actions create risk or conflict with required standards.
• Results-driven and accountable, with strong analytical and problem-solving skills; able to independently identify issues, gather information from multiple sources, propose solutions, remove obstacles, track progress and take ownership for delivery outcomes.
• Strong stakeholder management, communication, collaboration and negotiation skills, with the ability to build effective relationships across teams, handle difficult situations constructively, resolve conflicts and encourage collaboration to achieve shared outcomes.
• Demonstrated ability to lead and champion change and continuous improvement, proactively identifying opportunities to improve processes and ways of working. Knowledge of continuous improvement methodologies such as Lean Six Sigma (L6S) and PMP certification is desirable.
• Proactive and adaptable approach to technology and innovation, including willingness to adopt approved AI and automation tools, experiment with new ways of working and use technology responsibly to improve efficiency, accuracy, quality and consistency.
• Bachelor’s degree or higher, with the ability to work effectively in a remote, globally distributed and culturally diverse environment. Proficiency in the relevant local language is desirable for regional roles, for example French in France or Spanish in Spain.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Hybrid working: Work from the office twice a week.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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