Job Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

BangkokThe Virtual Bank Delivery Orchestration Lead serves as the central integration point across Customer Experience, Operations, Product Owners (10+ teams), and Technology (20+ tribes). The role ensures consistent alignment, efficient collaboration, and delivery momentum across all workstreams involved in building and launching the virtual bank. A key responsibility is preparing high-quality presentations, analysis, and communication materials for senior leaders, steering committees, and key stakeholders to enable informed decision-making and clear visibility of progress, risks, and dependencies

• Cross-Functional Orchestration: Align objectives, milestones, and inter-team dependencies across CX, Operations, Product, and Tech tribes to ensure unified direction and seamless execution.
• Delivery Alignment & Progress Monitoring: Maintain a consolidated view of all workstreams’ progress, identify risks or bottlenecks, and facilitate timely resolution or escalation where needed.
• Executive-Ready Presentation Development: Prepare concise, insightful, and visually clear presentations, dashboards, and documentation for senior management, executives, and governance forums.
• Stakeholder Engagement: Facilitate cross-workstream meetings, consolidate updates, and ensure that communication across teams is structured, timely, and aligned with program priorities.
• Integration of Journeys & Readiness: Lead coordination of customer journey integration, operational readiness checks, and alignment of business and technical processes for launch.
• Governance & Regulatory Alignment: Support governance routines, prepare materials for regulatory checkpoints, and ensure that required information is collected and presented appropriately.
• Issue Resolution Facilitation: Drive structured collaboration among teams to resolve blockers, align on decisions, and keep delivery momentum high.

Qualifications

• Bachelor’s degree in Business, Technology, Engineering, or related fields.
• 3–7 years of experience in cross-functional delivery roles, business operations, agile environments, or multi-team coordination within digital banking, fintech, or technology organizations.
• Strong capability in preparing professional presentations and communicating complex information clearly for senior leadership.
• Excellent stakeholder management, alignment, and facilitation skills.
• Ability to work in high-complexity, fast-moving, multi-team environments with strong attention to detail.
• Understanding of digital banking, customer experience, or operational processes is an advantage.

Recruiter

Atitaya Dechpan (อทิตยา เดชปาน)