Job Description

Skill required: Talent & HR - Talent Identification
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? ur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets.
What are we looking for? •Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.
• Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes
• Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team.
• Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason
• Communication, training and implementing relevant Process knowledge change/updates to the team.
• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).
• Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards
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Roles and Responsibilities: •Create & implement robust Internal quality controls to ensure accuracy levels are met.
• Manage Weekly and Monthly MIS inputs to Ops Manager and SDL.
• Monitor/measure performance through regular process reviews of metrics
• Drive productivity measures for optimum utilization of FTEs
• Create & implement governance mechanism to ensure compliance to defined process requirements.
• Demonstrate the knowledge & subject matter expertise to help resolve issues.
• Review process on a regular basis and re-engineer when required by change requests
• Review Change Requests, do impact analysis and cascade changes to team
• Manage amendments to internal metrics with onshore as well as SLA with client
• Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives.
• Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.
• Participate actively in organizational wide initiatives like business Excellence etc.
• Create a logical plan, realistic estimates and schedule for an activity or project segment.
• Manage system downtime & system issues data and escalate to appropriate sources
• Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals
• Encourages clients to actively participate in developing solutions and to raise concerns.
• Identifies & implements improved/innovative work processes or client/customer service.
• Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery
• Independently identify and resolve complex issues/problems within own area of responsibility.
• Build motivated team leads and SMEs to provide optimized service delivery
• Conduct regular skip meetings to understand pulse of the team
• Liaise with various departments / functions to resolve issues and fulfill employee expectations
• Responsible for team members performance evaluation and career counseling through regular performance feedbacks
• Perform Talent Review to analyze training needs of team members & and ensuring consistent learning.
• Ensure succession planning for critical team members & sufficient back up planning & development of successors.
• Manage attrition and implement retention strategies.
• Drive team engagement and rewards & recognition strategies
• Manage and improve people performance and align them with organizational goals and objectivesAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.