Job Description

Skill required: Order to Cash - Collections Processing
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met.
Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")
Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Bachelor’s degree required
Min. 5 years of demonstrated work experience in Collections process with minimum of 3 years of people management experience
Strong Stakeholder management and communications skills, related process domain expertise and experience, supervisory skills
1-3 years of experience in leading and motivating a team to achieve goals
Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
Written and spoken ability to communicate in English for Accenture interaction
Attention to details
Must be a good team player
Excellent customer service
Responsibility and accuracy in the completion of received tasks
Ability to solve urgent matters and work under pressure
Flexibility, especially in the period of month quarter year end closing
Reliable proactive approach to entrusted tasks thinking outside the box
Excellent interpersonal and communication skills
Time management and organization skills
Ability to work in a multicultural and diverse environment
A natural ability to adapt to change
Client industry experience a plus
Roles and Responsibilities: •Responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are properly and promptly addressed.
Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized
Manage the collection strategy process and handle dispute-resolution efforts
Identify and monitor “at risk” customers and aged invoices
Work closely with key teams and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives.
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Conduct weekly account analysis and prepare a report to be shared with the overall OTC Manager and Leadership TeamsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.