Job Description

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world-class, expanding technology company and assist our Delivery Advisors with document support and coordinate license plates with registration vendors to serve customers and help them take ownership of their new vehicles. After delivery, this role also arranges customer after-service support, such as tax refund applications or other customer requests.

Responsibilities:

- Helping Delivery Advisors with customer requests.

- Sorting delivery documents from customers, such as IDs, and coordinating with Customs, government departments, registration partners, etc., to follow our schedule.

- Regularly updating the CRM system to ensure accurate and timely delivery information is available to management.

- Supporting the Delivery Manager in delivery center operations, task completion, and ensuring superior customer service.

- Collaborating effectively with team members and cross-functional partners to ensure smooth delivery operations and a positive customer experience.

- Leveraging AI tools appropriately to improve work efficiency, streamline daily operations, and support delivery-related tasks.

- Contributing ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures.

- Helping to apply EV tax refund processes to provide customer service.

- Keeping up with industry trends and best practices.

Requirements:

- Excellent data arrangement skills and a careful, detail-oriented personality.

- Strong ability to work independently, with good judgment to distinguish the right course of action.

- High team collaboration skills, with empathy and the ability to understand the needs of customers, colleagues, and cross-functional partners.

- Strong communication and coordination skills, with the ability to build effective working relationships across teams and departments to solve problems and move work forward.

- Ability to leverage AI tools appropriately to improve work efficiency and support daily operations.

- Enthusiastic and passionate about the changes in the personal transportation industry.

- Ability to work cross-functionally with logistics, Customs, Customer Support, vendors, operations, and admin teams.

- Ability to work across multiple systems and apply logical thinking.

- Strong organization and time management skills.

- Project management and data analysis capabilities.

- Willingness to work on a flexible schedule according to activity volume.

- Excel formula and Word function skills (e.g., VLOOKUP, mail merge) are a plus.

- Team management experience is a plus.

Tesla 交付團隊致力於為客戶提供最佳的用車體驗。此職位是加入全球頂尖、快速成長科技公司的絕佳機會。你將協助交付顧問（Delivery Advisor）處理文件支援，並與領牌／登記廠商協調車牌作業，協助客戶順利完成新車交付。交付完成後，也需安排客戶後續服務，例如退稅申請或其他客戶需求。

主要職責：

- 協助交付顧問處理客戶相關需求

- 整理客戶交付文件（如身分證件等），並與海關、政府機關、領牌／登記合作夥伴等單位協調，以配合交付時程

- 定期更新 CRM 系統，確保管理層能取得準確、即時的交付資訊

- 支援交付經理進行交付中心營運、任務執行，並確保優質的客戶服務

- 與團隊及跨部門夥伴保持良好溝通與協作，共同推進交付流程順暢完成，並提升客戶體驗

- 妥善運用 AI 工具增進工作效率，優化日常作業流程，並支援交付相關工作

- 提出改善 Tesla 交付體驗，以及後端流程與作業方式的建議

- 協助辦理電動車退稅流程，提供客戶服務

- 持續關注產業趨勢與最佳實務

職缺要求：

- 具備優秀的資料整理能力，做事細心謹慎

- 能獨立工作，並具備良好判斷力，能分辨何者為正確做法

- 團隊配合度高，具備同理心，能換位思考並理解客戶、同事及跨部門夥伴的需求

- 善於溝通協調，能與內外部團隊建立良好合作關係，共同解決問題、推進作業

- 能妥善運用 AI 工具增進工作效率，支援日常作業與交付相關工作

- 對個人交通產業的變革充滿熱忱

- 能與物流、海關、客戶支援、廠商、營運及行政等團隊跨部門協作

- 能操作多個系統，具備邏輯思考能力

- 具備良好的組織與時間管理能力

- 具備專案管理與數據分析能力

- 願意依工作量彈性調整工作時間

- 熟悉 Excel 公式與 Word 功能（如 VLOOKUP、word合併文件等技能）為加分條件

- 具備團隊管理經驗為加分條件