Job Description

Delivery Manager (PL822)

We are seeking a Delivery Manager (Full-Time / FTE) to lead delivery for a strategic enterprise client engagement within the consulting sector. This role is accountable for driving end-to-end delivery across complex application landscapes and multi-technology environments, ensuring alignment with business outcomes, operational excellence, and client expectations.

You will lead a distributed, cross-functional team within a structured governance model while acting as a trusted partner to senior client stakeholders. The role is ideally based in Hyderabad, with occasional on-site client visits.

Key Accountabilities

Delivery Leadership, Application Ownership & Governance

• Lead delivery across enterprise applications and multi-technology stacks, ensuring stability, scalability, and continuous improvement.

• Establish and drive delivery governance, plans, milestones, and communication cadence.

• Manage cross-technology dependencies (applications, data, infrastructure, integrations).

• Proactively manage risks, issues, and change requests, ensuring timely and clear escalation.

KPI / Performance Management & Reporting

• Drive delivery performance across SLAs, quality, timeliness, and responsiveness.

• Implement structured, data-driven reporting to enable transparency and continuous improvement.

• Communicate delivery status, risks, and outcomes clearly to client and internal stakeholders.

Stakeholder Management (Client + Internal)

• Act as a trusted advisor bridging business and technology teams.

• Partner with senior stakeholders to drive alignment, clarity, and decision-making.

• Facilitate discussions across applications and multiple technology domains, managing expectations and outcomes.

Team Leadership & Resource Coordination

• Lead and mentor cross-functional, multi-technology teams across development, support, and engineering.

• Drive accountability, performance management, and team development.

• Oversee capacity planning and resource allocation across time zones.

• Ensure seamless execution and Tier 2 support coverage with strong ownership and handoffs.

Requirements

• 10+ years of experience in delivery management within technology consulting or professional services (project/program/delivery leadership).

• Proven experience delivering across enterprise applications and multi-technology ecosystems (e.g., web, cloud, APIs, data platforms, integrations).

• Strong experience managing complex, cross-functional teams and multiple workstreams in Agile or hybrid environments.

• Solid understanding of application lifecycle management, production support, and incident/problem management.

• Excellent leadership, ownership, and executive-level communication skills.

• Strong discipline in planning, governance, reporting, and escalation management.

• Ability to engage in technical discussions and guide teams across diverse technology stacks.

• Experience leveraging AI tools to improve team productivity, streamline support processes, and enhance delivery efficiency is an asset.

• Exposure to ITSM tools (e.g., ServiceNow) is an asset. The role involves oversight of ticket-driven workflows (incidents, changes), and training will be provided

Nice to Have

• Experience with cloud platforms (AWS, Azure, GCP) and modern architectures (microservices, APIs).

• Background in DevOps, CI/CD, or SRE practices.

• Experience in regulated or enterprise environments with strong audit and process rigor.

• Familiarity with ITIL / IT service management frameworks is an asset.

• Exposure to data platforms, integrations, or enterprise systems (ERP/CRM)

Location, Travel & Work Model
This role requires alignment with a Tier 2 support window (12 PM – 9 PM IST) for application support (bug fixes, patches, enhancements). Flexibility to work late IST hours is essential.

• Location: Hyderabad, India (preferred)

• Employment Type: Full-time (FTE)

• Work Model: Hybrid

• Travel: Occasional on-site client visits as needed

Requirements

• 10+ years in delivery management within technology professional services (project / program / delivery leadership).

• Proven experience leading complex delivery with multiple stakeholders (Agile / hybrid environments helpful).

• Strong leadership, ownership, and executive-level communication skills.

• Strong discipline in planning, reporting, escalation management, and delivery governance.

Nice to Have

• Experience delivering in regulated or enterprise environments where auditability, documentation, and process rigor matter.

• Familiarity with IT service workflows, operational support models, and structured KPI reporting.

Location, Travel & Work Model

• Location: Hyderabad, India (preferred)

• Employment Type: Full-time (FTE)

• Work Model: Hybrid

• Travel: Some on-site client visits (as needed)

• Hours: Standard IST working hours + coordination coverage aligned to 12pm to 9pm IST as required by the engagement (Note: some support items will be considered urgent and will require team to work outside of normal hours)