Stylish, grounded, uplifting - these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive - and importantly - good fun. We inspire you to live your best life. We are Boden.
The Delivery Manager for the Customer Domain will play a critical role in partnering with domain leadership to ensure all work is effectively planned, communicated, resourced, and delivered. They will oversee the end‑to‑end coordination of delivery activities—managing dependencies, risks, and issues to maintain momentum and safeguard outcomes. This role is hands‑on and highly collaborative, working closely with all members of the domain and the wider Delivery community to drive successful, on‑time delivery. The Delivery Manager will also shape and embed ongoing delivery governance, ensuring transparency, consistency, and alignment across stakeholders.
Location: 3 days per week at our North Acton office, with the remaining days WFH.
What You Will Do
Plan, resource and oversee all incoming work for the domain, ensuring progress is tracked and clearly communicated to domain leadership and the Head of Delivery.
Identify and proactively address delivery risks, issues and blockers, driving mitigation actions and securing support from leadership where needed.
Maintain a clear, forward‑looking view of domain capacity, ensuring estimates and delivery commitments are realistic, transparent and well understood by stakeholders.
Work closely with our Project Management Team to ensure technical deliverables meet project deadlines and expectations.
Work with both our Product and Engineering leads to help meet business expectations.
Continuously improve engineering delivery practices, measuring performance through meaningful KPIs and facilitating key ceremonies where required.
Ensure delivery processes and governance are followed in line with the IT Operating Model, while recommending improvements and enabling sensible flexibility across domains.
Support domain leadership in shaping an autonomous domain with strong ways of working, a realistic roadmap, and a robust backlog of improvements aligned with the operating model.
Drive continual improvement across the domain and its interactions with other domains and third parties.
Maintain visibility of incidents, ensuring actions and learnings are captured, tracked and completed.
What We Are Looking For
Excellent communication and people skills.
Strong experience delivering eCommerce, Customer Relationship Management, Customer Data Experience and Marketing verticals.
Experience of working in a hybrid environment with nearshore, offshore and in house teams.
Practical experience of managing Agile engineering teams.
A background of delivering technical based projects and features
Proven track record managing the successful delivery of multiple work streams.
A keen interest in developing and improving delivery processes.
In depth knowledge of the Software Development Life cycle.
Good knowledge of Atlassian (Jira, Confluence), Monday.com and Asana products is preferrable.
What We Offer
Competitive salary & targeted annual bonus scheme.
Generous Boden clothing allowance.
30% discount on all current clothing ranges.
25 days Holiday annually, plus Bank Holidays.
Online Portal with an array of discounts on retail & entertainment.
Virtual GP Service for you and your household.
Free onsite parking and subsidised café.
We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job, whoever they are, helping them thrive in it and celebrating their individuality.
We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.
We’re all about happiness you can wear. Our story begins in 1991.
Contrarian. How else would you describe a man who left a good job in the city – working in New York during its shiny ’80s heyday no less – to set up a mail-order clothes company at a time when buying things that got delivered was considered a bit, well, joke-worthy? Or was he just lucky – right time, right place, right instinct?
Johnnie launched Boden with a hand-drawn catalogue featuring eight menswear styles he wanted in his own wardrobe (and wanted to order from his armchair). That was 1991, and back then, catalogues for stylish people who like stylish clothes weren’t really a ‘thing’ in Britain.
Today, after a wild, unpredictable and exciting 30 years, Boden is a global company but it still has the same family vibes. It’s the opinion of the women in his life – his wife Sophie (who pushed him to follow his dream in the first place), his three discerning daughters and Johnnie’s new lovely female sidekick – Janet the dog – that he values over anything.
Originality is also so very important, with every step taken to set Boden apart from the rest. Whether that’s hand-drawn prints, doing our best to make sure we don’t cut corners and even listing words we cannot use (we copywriters love a challenge). Attention to detail is everything, and it shows. Johnnie has also been adamant that every factory we use respects its workforce in the same way he respects his workforce at home. And that Boden uses as many recycled materials as possible.
“His main piece of advice is always be yourself,” his daughter Katie adds. “I think we’re all flawed but that’s the one thing that we [the family] are – very honest. I just think you can’t go wrong by being honest.” And lastly? “He’s also never tried to be cool…which makes him cool.”
Boden isn’t about fast fashion and fads. It never was. It’s about making clothes that put a smile on your face, for a long, long time.
