Job Description

📍 Location: Ciudad de Mexico, Mexico / 2 days per week onsite (Polanco)

🌍 International Travel: Required (Client & Team Visits)

🕘 Typical Hours: 9 AM to 6 PM

About the Company & the Delivery Manager Role

A leading international technology company specializing in the design and delivery of high-quality digital solutions, with a strong focus on innovation, people, and business impact, is expanding its presence within the Financial Services sector.

To support this growth, the company is seeking a Delivery Manager to lead client success initiatives, oversee multiple delivery teams, and act as a strategic partner in strengthening and expanding its footprint in the industry.

This is a client-facing, cross-functional leadership role responsible for ensuring delivery excellence, building strong client relationships, and driving continuous business growth. The Delivery Manager will report directly to a senior delivery leader and manage a team of Delivery Leads. The role requires a high-performing leader with experience managing multicultural and distributed teams, driving technical initiatives, and fostering a people-first, innovation-driven culture.

Responsibilities

🔹 Account Growth & Client Relationship Management (Q2/Q3 2026)

• Act as the primary point of contact for existing clients within the Financial Services vertical.

• Drive account growth initiatives to expand business with current clients.

• Understand client needs, propose innovative solutions, and collaborate closely with sales and account management teams.

🔹 Resource & Team Management

• Lead multiple delivery teams, ensuring projects are executed according to agreed standards and methodologies.

• Allocate resources effectively based on project needs and technical capabilities.

• Partner with HR and Recruiting teams to onboard and integrate new talent.

🔹 Leadership Development

• Establish and strengthen a solid leadership structure within the delivery organization.

• Mentor Delivery Leads, support their professional development, and set clear performance expectations.

• Promote a growth mindset and a culture of continuous improvement.

🔹 Process Improvement & Quality Assurance

• Evaluate and refine delivery processes to improve efficiency, quality, and client satisfaction.

• Promote the adoption of best practices and compliance with internal quality standards and industry frameworks.

• Champion innovation by introducing new methodologies, tools, and frameworks.

🔹 Technical & Cultural Leadership

• Stay current on software development trends and act as a technical advisor to delivery teams.

• Promote and embody company values both internally and externally.

• Foster team engagement and alignment with organizational strategies.

• Contribute to defining foundational practices for incorporating AI into services and internal processes.

🔹 Financial Oversight

• Monitor account margins and cost structures to ensure financial health.

• Lead negotiations aimed at improving profitability over time.

• Identify and address potential financial risks in collaboration with internal stakeholders.

🔹 Office Management (CDMX)

• Promote office activities and in-person collaboration.

• Participate in and support events held at the local office.

• Welcome new hires on their first day and support onboarding activities.

• Participate in cultural-fit stages of recruitment processes for local candidates.

• Identify and manage office and facilities needs, acting as a liaison with internal teams.

• Support cultural engagement and administrative processes for employees based in Mexico City.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

• Proven experience as a Delivery Manager, Program Manager, or similar leadership role in technology delivery.

• Strong client relationship management and account growth skills, with a consultative approach.

• Demonstrated ability to lead and motivate high-performing, distributed teams.

• Extensive experience working in corporate environments.

• Deep knowledge of Agile methodologies and project management frameworks.

• Creative problem-solving skills and experience driving continuous improvement initiatives.

• Fluency in English and Spanish, with excellent written and verbal communication skills.

• Data-driven, results-oriented mindset.

• Up-to-date understanding of software technologies and openness to innovation.

• Preferred certifications: PMP, CSM, or equivalent.

• Experience managing multicultural and remote teams.

• Availability for international travel