Job Description

Delivery Manager

Gurugram

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

The Delivery Manager will oversee and ensure efficient and effective placement of healthcare professionals into suitable roles within healthcare facilities. The role involves leading and mentoring teams, managing client and candidate relationships, and ensuring compliance with industry regulations.

Responsibilities:

• Team Supervision Lead, mentor, and motivate the bookings team to achieve individual and team targets.

• Performance MonitoringMonitor team performance, provide regular feedback, and conduct performance appraisals.

• Training and DevelopmentIdentify training needs and organize training sessions to enhance team skills and knowledge.

• Client InteractionEstablish and maintain strong relationships with healthcare facilities, understanding their staffing needs and ensuring high levels of client satisfaction.

• Candidate Interaction Build and nurture relationships with healthcare professionals, understanding their preferences, availability, and career goals.

• Issue Resolution Address and resolve any issues or concerns from clients or candidates promptly and professionally.

• Resource Allocation Ensure optimal allocation of resources and workloads among team members.

• Strategy DevelopmentAssist in developing and implementing effective recruitment strategies to attract and retain top healthcare talent.

• Process Improvement Continuously improve recruitment processes to enhance efficiency and effectiveness.

• Market Analysis Conduct market research to stay informed about industry trends and adjust recruitment strategies accordingly.

• Schedule Management Ensure the efficient coordination and management of healthcare professionals' schedules, ensuring shifts and assignments are covered.

• Confirmation and Follow-Up Oversee the confirmation of bookings with clients and candidates, and ensure follow-up to guarantee attendance and address any issues.

• Regulatory Compliance Ensure all placements comply with industry regulations, including verifying credentials, licenses, and certifications of healthcare professionals.

• DocumentationMaintain accurate and up-to-date records of all bookings, contracts, and communications.

• Workflow OptimizationIdentify and implement process improvements to enhance the efficiency and effectiveness of the bookings process.

• Best Practices Develop and enforce best practices within the team to ensure consistent and high-quality service delivery.

• Job Matching Oversee the matching of suitable candidates to client job openings based on qualifications, experience, and preferences.

• Coordination Ensure the efficient coordination and management of healthcare professionals' schedules, ensuring shifts and assignments are covered.

• Offer Management Oversee the offer process while liaising with the brand manager.

• Performance Reports Prepare regular reports on team performance, booking activities, and client interactions for senior management.

• Data AnalysisAnalyze booking data to identify trends, areas for improvement, and opportunities for growth.

Qualifications & Skills:

• Experience Proven experience in a recruitment role, preferably within the healthcare sector, or a strong background in a related customer service or sales role.

• Communication Skills Excellent verbal and written communication skills with the ability to interact professionally with clients and candidates.

• Leadership Skills Strong leadership and team management skills with the ability to inspire and motivate a team.

• Organizational Skills Strong organizational and multitasking abilities, with a keen eye for detail.

• Sales SkillsDemonstrated ability to sell recruitment services and negotiate terms effectively.

• IT SkillsProficiency in using recruitment software, databases, and Microsoft Office Suite.

• Interpersonal Skills Strong interpersonal skills with the ability to build and maintain relationships.

• Experience with Healthcare Recruitment Software Familiarity with systems and tools used in healthcare recruitment.

• Knowledge of Healthcare Regulations Understanding of the regulatory environment and compliance requirements in the healthcare sector.

Personal Attributes:

• ProfessionalismDemonstrates a high level of professionalism and integrity.

• Customer-Focused Committed to providing exceptional service to clients and candidates.

• Team Player Ability to work effectively as part of a team as well as independently.

• Adaptability Flexible and adaptable to changing needs and priorities.

• AccountabilityConsistently delivering on commitments and promises. Being dependable & ensuring that deadlines and quality standards are met. Taking charge of both successes and failures which includes celebrating achievements as well as admitting mistakes and learning from them.

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.