Job Description

Delivery Manager

Location: Remote - US Work Model: Remote

About the Role

The Delivery Manager is accountable for end-to-end delivery of a small or moderately complex product line or work stream. This role partners with Product Engineering and cross-functional stakeholders to ensure that delivery plans are well-defined, progress is transparent, and outcomes are achieved predictably and with quality. The Delivery Manager leverages Agile and DevOps principles to drive delivery excellence, foster collaboration, and enable continuous improvement across teams.

Here's What You'll Do

• Partner with Product and Engineering leadership to provide delivery insights — including capacity, predictability, and risk — that support the creation of realistic delivery plans aligned to business goals; maintain delivery alignment by monitoring team commitments and reinforcing focus on intended outcomes
• Proactively identify and communicate risks and impediments; facilitate resolution and escalate when needed to protect delivery outcomes while surfacing dependencies early to ensure cross-team alignment
• Provide visibility into delivery progress, risks, and outcomes through structured reporting and stakeholder communication; partner with Product leadership to align backlog priorities with delivery capacity and drive accountability for results
• Ensure delivery activities align to required SDLC quality, security, and compliance standards by providing visibility, coordination, and readiness checks that support efficient and predictable delivery
• Champion continuous improvement by identifying process enhancements that increase predictability, quality, and team engagement
• Encourage a culture of ownership, transparency, and results within the delivery organization; facilitate cross-team alignment discussions related to dependencies, risks, and delivery plans

Technology Tools

• Jira
• TFS (Azure DevOps)

Role Essentials

• Bachelor's degree or equivalent experience with demonstrated experience leading delivery in a software or technology environment; Agile certification(s) and/or proven experience in Agile delivery environments
• Strong understanding of Agile, Lean, and DevOps delivery models with working knowledge of SDLC and compliance processes
• Excellent communication and influencing skills with the ability to engage leadership and stakeholders at all levels; demonstrated proficiency in facilitation and driving alignment across teams
• Strong analytical and organizational skills with experience managing delivery scope, dependencies, and timelines; ability to define and refine the release process from planning through software distribution
• Self-motivated with the ability to manage projects to completion with minimal oversight; strong attention to detail with the ability to translate goals into new ideas and practical delivery solutions

What We'd Like to See

• Familiarity with CI/CD pipelines and modern delivery tools such as Jira or TFS/Azure DevOps
• Experience providing structured delivery reporting and stakeholder communication across multiple levels of an organization
• Proven ability to champion continuous improvement initiatives that increase team predictability, quality, and engagement
• Experience partnering with Product leadership to align backlog priorities with delivery capacity and drive accountability for outcomes
• Demonstrated ability to foster a culture of ownership, transparency, and results within a delivery organization

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.