Job Description

• Own and deliver the end-to-end digital roadmap for a high-impact SME platform, driving tangible product enhancements and customer experience improvements
• Drive both project delivery and ongoing platform performance, with accountability for stability, financial outcomes and resource management
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the Delivery Manager, you will lead the design, planning and delivery of the digital roadmap for the Qantas Business Rewards online booking tool and Business Account. You will be responsible for identifying, scoping and implementing product enhancements, while assessing customer journey, infrastructure and resourcing impacts. You will manage delivery risks, escalate impediments where required, and work closely with cross-functional technology teams and vendors to ensure dependencies are clearly mapped, sequenced and delivered on time.

You will develop solution options, delivery plans and cost estimates while managing complex interdependencies across systems, people and processes. Partnering with stakeholders across Qantas Loyalty, Technology, Digital and operational teams, you will deliver projects end-to-end, ensuring outcomes meet business requirements, timelines and budgets. You will also be accountable for ongoing platform stability, operational support and financial management, including oversight of contingent labour, contractor management and associated governance.

You’ll have:

• 7+ years’ delivery experience, including 5+ years in agile environments
• 3+ years’ experience as a Delivery Manager or Agile Project Manager
• Tertiary qualifications in Business, Commerce, IT or related field
• Experience delivering within the airline industry or similar complex environments
• Proven ability to lead large, matrixed programs across multiple teams
• Strong stakeholder management with a customer-focused approach
• Experience leading cross-functional and virtual teams to meet deadlines
• Strong communication, commercial acumen and problem-solving capability

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 8th of June

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.