Job Description

Delivery Manager

Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells.

We also have largely remote working opportunities available.

This role sits within out IT Operations department.

As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle.

Key Accountabilities and Responsibilities:

• Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement.
• Provide effective coaching and guidance to your squads.
• Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment.
• Support delivery by monitoring and reporting progress, ensuring timely and effective implementation.
• Communicate issues and impediments promptly to facilitate rapid decision-making.
• Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency.
• Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement.
• Collaborate closely with PM’s, PO’s and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals.
• Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management.
• Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations.
• Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness.
• Collaborate with Technical Managers on resource allocation and feedback.
• Manage cross-squad dependencies to ensure seamless integration and collaboration.
• Continuously evaluate and improve best practices within the Delivery community.

Skills, Experience and Knowledge:

• Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum.
• Strong background in coaching with a passion for developing others.
• Ability to influence others and outstanding facilitation skills.
• Efficient in identifying and mitigating potential blockers or risks in delivery.
• Adequate technical understanding of software and the Software Development Life Cycle (SDLC).
• Ability to communicate effectively between technical and non-technical stakeholders.
• Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques.
• Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous).
• Experience in strategic planning and contributing to high-level decision-making (Advantageous).
• Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous)

Benefits:

• Starting with 24 days annual leave (plus bank holidays), this does increase with service

• Opportunity for a yearly bonus

• Collaborative, fast paced working environment

• Hybrid Working

• Modern, vibrant offices

About Us

Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.