The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland.
The Agency also has responsibility for providing policy advice to Ministers on public sector pensions for these schemes and also for Local Government; for developing the regulations for each of these schemes; and for determining appeals made by members of these schemes. It also provides a pension calculation service for the Legal Aid Board for Scotland and the Scottish Parliament. The Digital Transformation and IT Operation team will develop a strong project capability to improve service efficiency both enhancing the customer experience and working to create new capabilities and create new services.
As IT Project Manager for a new telephony solution, you will have lead responsibility for planning, establishing and driving all aspects of the successful implementation, from initial inception right through to post-implementation warranty support. You will build and maintain a motivated, matrix-managed project team, involving close collaboration with supplier stakeholders to deliver a right-first-time, quality outcome. You will keep the team focused, energised and on track, identifying and removing barriers, making sure the critical path is protected to deliver a high quality solution. You will have great support along the way and the opportunity to showcase your expertise, coaching those around you. Responsibilities:
Success profileSuccess profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Technical: This role is aligned to the Delivery Manager role within the Product and Delivery Job Family. You can find out more about the skills required here Experience:
Behaviours:
You can find out more about Success Profiles here: Success profiles: candidate guide - gov.scot
Behaviours are assessed at interview.
How to apply Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the criteria listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and assessment where the Technical, Behaviours & Experiences outlined in the Success Profile will be assessed.
Assessments are scheduled for w/c 15 June 2026 however this may be subject to change.
Interview and assessment are expected to take place in person on site at SPPA, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About us
The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland for over 640,000 key workers. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners to the value of more than £3.7 billion.
Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules
You can also find out more about careers at the SPPA here - SPPA Careers | SPPA (pensions.gov.scot)
Working Pattern
Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA. If you have specific questions about the role you are applying for, please contact us.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website
Read our Candidate Guide for further information on our recruitment and application processes.
This is a fixed term appointment of 23 months. Apply Before: 26 May 2026 (23:59).
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
