We are seeking an experienced and innovative Portfolio Delivery Manager with a proven track record in SaaS product delivery. The successful candidate will be a catalyst for change, driving the end-to-end delivery of strategic portfolio initiatives. This role requires a focus on continuous process improvement, leveraging techniques like value stream management and Kanban to optimize our delivery flow. The role is part of the Value Management Office (VMO) and collaborates closely with Release Managers and Epic Demand Managers.
Key Areas of Responsibility:
Strategic Delivery Ownership: Own end-to-end delivery for large-scale SaaS portfolio epics, ensuring alignment with business objectives and customer adoption
Prioritization and Sizing Leadership: Facilitate prioritization and epic sizing using agile estimation techniques
Value Stream Management: Visualize and optimize flow of value, manage Kanban boards, and eliminate bottlenecks
Process Improvement and Innovation: Champion continuous improvement and introduce innovative SaaS delivery practices
Stakeholder Management: Communicate progress, risks, and performance to executives and cross-functional teams
Dependency and Risk Management: Identify and mitigate cross-team dependencies and risks
Value Stream and Flow Coaching: Mentor leaders on improving enterprise delivery flow.
What we expect from you:
What you will get from us:
If you would like to challenge yourself in a new role, apply with your CV in English and join us.
Only shortlisted candidates will be contacted. Good luck!
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
