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Company Overview
Full Scale is a tech services company that helps businesses build dedicated teams of skilled software engineers. We make finding and retaining experienced software talent easy and affordable.
Position Summary
We are looking for a Delivery Lead to join our growing team and lead one of our long-standing client engagements in the nonprofit SaaS space. This is a senior, dedicated placement — you will own the backlog, own quality, and own resourcing decisions for a small engineering team supporting three production applications (CRM web, CRM mobile, and a mobile volunteer management app). The ideal candidate is a senior engineer or technical delivery lead who is comfortable being the single point of contact for a demanding USbased client, making day-to-day calls without needing sign-off, and gradually transitioning the team from a client-directed model to a self-directed engineering pod.
Key Responsibilities
Own backlog prioritization, triage, and release sign-off across web and mobile applications.
Establish and enforce a definition of done — code review, test coverage, and QA sign-off — before anything ships to production.
Maintain and report a monthly scorecard covering backlog throughput, hotfix rate, defect trend, and quick wins shipped.
Make staffing decisions for the team, including identifying under performance and initiating replacements, without needing client sign-off on every swap.
Assess the team's technical coverage (CRM web, Xamarin/.NET MAUI mobile, native iOS/Android) and flag or resource gaps as they surface.
Run weekly reviews with the client during ramp, transitioning to escalation only reporting as the team matures.
Identify issues early, propose solutions, and make decisions within agreed authority — proactively communicating scorecard results, delivery risks, and resourcing changes.
Coordinate with Full Scale account leadership on staffing, rates, and contract structure as the account evolves.
Champion modern engineering practices — including AI-assisted coding, automation, and agentic workflows — and pilot tools like Claude Code for low-complexity bug fixes.
Protect and grow the team's institutional and domain knowledge rather than treating members as interchangeable.
