Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities :
• Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs
• Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
• Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
• Overseeing the management of operations, deliverables to have better efficacy.
• Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
• Deliver consistently high customer satisfaction, measured through formal and informal feedback.
• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
• Drive business growth through partnership with Sales Team to execute solutions for customers globally.
• Enhance the workplace through leadership, employee engagement and personnel development.
• Work with business partners to accurately forecast and support business growth strategies.
• Ability to prioritize company objectives and meet aggressive deadlines.
Educational qualification:
Professional degree from a premium institute (B.E. or C.A. or MBA, ..)
Experience :
A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage
Mandatory/requires Skills :
• Demonstrated growth in a goal-oriented, highly accountable environment. Ambitious and agile towards defining and meeting business results.
• Experience in establishing and maturing a delivery organization focusing on SAP services
• In depth understanding of SAP Cloud ERP
• Experience in delivering SAP projects using SAP Activate methodology
• Ability to clearly craft, communicates, measure, and manages expectations of stakeholders.
• Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer
Preferred Skills :
The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.
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