Job Description

General Purpose:

Corsair is seeking a dedicated and detail-oriented Shipment Discrepancy Analyst to ensure that our shipment processes meet the highest standards of accuracy and efficiency. By diligently tracking and investigating discrepancies reported by our customers, you will play a pivotal role in upholding Corsair's reputation for unmatched customer service.

Key Responsibilities:

• Monitor in-transit shipments and assess risk of delays
• Contact parcel carriers and freight forwarders to research for missing shipments
• Work with warehouse staff to ensure internal transfers receipts are transacted promptly
• Work with Sales Ops team to resend shipments when required
• Initiate the claims process for lost or damaged shipments
• Represent the voice of the customer expectations for shipment related communication

Essential Skills and Experience:

• Bachelor's degree in a related field.
• 2+ years working in logistics/sales ops/customer service
• Very strong attention to detail
• Communication with strong presentation skills
• Proficiency in Excel
• Self-Starter
• Problem Solver/Innovative

CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.

The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops, Drop, a community-driven company that designs and curates enthusiast keyboards and peripherals, and Fanatec, a leading manufacturer of high-end sim racing hardware.