Management Level
Senior Manager
& Summary
Kia ora,
Innovate. Build.Reinvent Make your tech skills count at PwC New Zealand.
At PwC, our purpose is clear: to build trust in society and solve important problems.
This is a place to keep growing.You’lllearn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.
Ngākōreromotēneitūranga About the role
It’slike working in industry, with the power of PwC behind you.
Launch your career with PwC as we grow our Managed Services practice.You’lldeliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deepexpertise, and develop long-term client relationships — all backed by PwC’s global reach, leadingtechnologyand continuous learning.
Less ambiguity. Moreimpact A career that grows with you.
Join our dedicated team inPōneke Wellingtonor TāmakiMakaurau / Auckland asaDelivery Excellence Manager.
The Delivery Excellence Manager is accountable for driving standardisation,efficiencyand continuous improvement across Managed Services engagements, embedding consistent processes, playbooks and performance disciplines that support repeatable,scalableand commercially sustainable delivery.
The roleis responsible forestablishingand maintaining core delivery standards, process maps, playbooks, templates, governance cadences, performancemeasuresand continuous improvement practices.
Ngāpūkengakakaweamaiekoe, kawhakawhanakehiarāneiitēneitūranga / Skills you will bring or develop in this role
We are seeking someone with a minimum of5-7 years of experience in managed services, service delivery, operations, delivery excellence, transformation, consulting, operationalimprovementor a related environment.
Strong understanding of managed services operating models, service operations, service transition, operational governance, SLA management, KPI management,reportingand continuous improvement.
Proven ability to design, embed and improve repeatable delivery processes, operational playbooks, governance cadences,templatesand performance management disciplines.
Experience working across service towers, architecture, delivery leads, technicalteamsand enabling functions to improve consistency,efficiencyand delivery quality.
Strong commercial awareness and ability to connect delivery performance, resourcing models, service quality, margin, clientcommitmentsand operational scalability.
Ability toidentifyinefficiencies, duplication, rework, manualeffortand opportunities to improve cost-to-serve, scalability and service quality.
Desirable
Certification or training in ITIL, service management, process improvement, Lean, Six Sigma, agile delivery, project delivery, operating modeldesignor similar disciplines.
Experience with service management platforms, workflow tools, reporting tools, process mapping,automationor portfolio performance reporting.
Training or experience in managed services, operational governance, performance management, quality, risk, data,automationor AI-enabled service delivery.
Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ
Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
Growth- Global network; leadership development; A.I. tools and training; formal learning pathways
Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace;15days’paid sick leave; group-rate health insurance (eligibility applies)
Reputation- PwC is known for shaping tomorrow. Join us and you’llaccelerate your career while helping clients and communities solve their most important problems.
Flexibility- Flexible working; supportive coaching culture
Time off- Two paid recognition days off provided each year during our annual summer shutdown period; purchaseup to two extra weeks’ annual leave
Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mōteahatāuetatariana? / What are you waiting for?
Belong to a community of problem solvers where differences are embraced.We’llempower you with technology, coaching,flexibilityand trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html
Grow here. Go further.
Ngāwhakautuki opātaiYour questions answered
Tono tikamai Please apply directly:We’renot currently partnering with recruitment agencies for this role. Ifyou’dlike to be considered, please apply directly -we’dlove to hear from you.
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
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