Job Description

Location: Irlam
Salary: £30,000 per annum
Hours: Full-time, permanent
Hybrid working: 3 days in our Irlam office and 2 days from home

About Freedom Fibre

Freedom Fibre is a growing UK fibre network operator, building a high-quality full-fibre network to connect more homes and businesses with fast, reliable broadband.

As we continue to grow, our delivery teams are at the heart of getting customers connected. In this role, you’ll work across the business and with delivery partners to keep things moving, solve problems and make sure connections are delivered smoothly and on time.

The Role

We’re looking for an organised and proactive Delivery Enablement Coordinator to join our team in Irlam.

You’ll play a key role in coordinating customer connections, working closely with survey, planning, civils, delivery and service desk teams to track actions, remove blockers and keep everyone up to date.

If you enjoy juggling multiple priorities, solving problems and making sure nothing gets missed, this could be the role for you.

What you’ll be doing

• Progress survey outputs and actions through the relevant ticketing systems.

• Monitor outstanding actions, chase updates and keep delivery on track.

• Work with planning, civils, surveyors, delivery teams and partners to resolve issues and remove blockers.

• Keep systems and trackers updated with accurate notes, dates and statuses, including Agiloft

• Track resources and highlight gaps, risks and potential delays.

• Manage service queries relating to Ready for Service (RFS) status.

• Log, assign and progress service and fault requests where delivery input is needed.

• Follow up on actions required to complete customer connections and close orders.

• Monitor and communicate delays and Estimated Completion Dates (ECDs) to the Service Desk.

• Attend internal and partner update calls and provide clear operational updates.

• Escalate blockers and potential SLA risks to the relevant teams.

• Support the Delivery Enablement Manager with reporting and operational updates.

What we’re looking for

We’re looking for someone who is highly organised, proactive and confident working across multiple teams

You’ll ideally have:

• Experience in a coordination or operations role, preferably within telecoms or utilities

• Previous experience in delivery support, provisioning, planning or order coordination

• Experience with order management, service desk systems and escalation processes.

• Excellent communication and relationship-building skills.

• Strong attention to detail and the ability to manage multiple priorities.

• Experience maintaining operational systems, trackers and accurate records.

• A proactive approach to identifying and resolving issues.

• The ability to work effectively in a fast-paced, delivery-focused environment.

• An understanding of fibre infrastructure, customer connections and civils planning would be a plus.

Our Benefits

At Freedom Fibre, our people are at the heart of what we do We want our employees to feel valued, supported and rewarded, which is why we offer a range of benefits designed to support your health, wellbeing and financial future

• Hybrid working

• Pension scheme

• Life insurance

• Private healthcare

• Employee benefits covering health, lifestyle and financial wellbeing

• Free onsite parking

Ready to join us?

If you’re looking for your next opportunity in telecoms, fibre, utilities, provisioning or delivery coordination, we’d love to hear from you.

Apply today and join Freedom Fibre as our Delivery Enablement Coordinator.

We review applications on a rolling basis, so we encourage you to apply as soon as possible.

Additional Information

• You must have the right to work in the UK. We’re unable to offer visa sponsorship for this role.

• This role is based in Irlam, with 3 days per week working from our office.

• No agencies, please.

Freedom Truespeed Group recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Truespeed Group and will receive instruction directly from us to do so. Freedom Truespeed Group is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Truespeed Group reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Truespeed Group Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Truespeed Group will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.