Job Description

Big Country Pet Co. is not just any pet food company – we are proud that our flagship brand, Big Country Raw, is Canada’s leader in the frozen raw pet food category and is one of Canada’s Fastest-Growing Companies. We provide pet parents with healthier food options for dogs and cats, including complete frozen and gently cooked meals, supplements, and treats.

We are dedicated to enriching the lives of Canadian pets and the people who love them. We continually strive to set new benchmarks for pet nutrition, safety and well-being. Our values drive everything we do: we commit to excellence in pet nutrition and care, serve pet parents and their companions with heart, connect through trusted relationships and shared passion, and succeed together by fostering collaboration, innovation, and continuous improvement.

What We're Looking For

This is a dual role is responsible for providing safe, efficient, and professional delivery service while building positive customer relationships, as well as acting as an order fulfilment team member. This role requires strong customer service skills, attention to detail, and the ability to work independently while following all health, safety, and food safety requirements.

We are looking for a reliable, team-oriented individual who can adapt to changing priorities, communicate effectively, and take pride in delivering an exceptional customer experience.

Shift: Day Shift, Monday to Friday

What You'll Do

• Safely operate a company delivery vehicle and complete scheduled deliveries.
• Verify invoices and ensure orders are delivered accurately and in excellent condition.
• Provide exceptional customer service while following customer delivery instructions.
• Perform daily vehicle inspections and report maintenance or safety concerns.
• Load and unload products as required.
• Communicate with the Logistics Manager, Warehouse Manager, and Order Fulfillment Team regarding deliveries and customer issues.
• Maintain a clean, organized, and professional vehicle.
• Follow all traffic laws, company policies, Health & Safety procedures, and Food Safety requirements.
• Assist with warehouse duties, including order picking and packing, as needed.
• Perform other duties as assigned, such as order picking and packing.

What You Bring:

• 2–5 years of delivery driving experience.
• Valid G class liscence.
• Acceptable driver's abstract.
• Ability to lift 30–50 lbs.
• Warehouse, order picking, or packing experience is an asset.
• Forklift certification is an asset.
• Strong communication and customer service skills.
• Ability to work independently and in a fast-paced environment.

Why People Love Working Here!

• Wage Progression Eligible: Starting rate $21.50/hour; $22.25/hour at 6 months, $23.00/hour at 12 months
• Benefits package including health and dental coverage
• Company Performance Bonus Program
• Safety Boot Allowance
• Pet Feeding Program (an employee favourite!)
• Fun team events and employee perks throughout the year!

We offer opportunities for advancement for motivated individuals seeking a long-term career with a great company.

Although we love AI, your application will be reviewed by real people.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest however only those applicants selected for an interview will be contacted.

Big Country Raw is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications and employment.