Job Description

About Industrial Supply

For 110 years, Industrial Supply has built its reputation by taking care of customers, supporting its employees, and providing the products and service businesses depend on every day.

As we celebrate our 110th anniversary, we're proud of our history and focused on continuing that tradition through outstanding customer service, strong partnerships, and dependable people.

We're looking for a motivated Vendor Managed Inventory (VMI) Representative to help our customers stay productive while building lasting relationships.

Job Summary

As a Vendor Managed Inventory (VMI) Representative, you'll become a trusted partner to your assigned customers by helping them manage inventory, maintain stocked vending solutions, and ensure they have the products they need when they need them.

This role combines customer service, inventory management, route operations, and account development. You'll spend much of your day visiting customer locations, monitoring inventory levels, replenishing products, identifying opportunities to improve service, and working closely with our sales team to help customers succeed.

If you enjoy working independently, building relationships, solving problems, and delivering exceptional service, this is an excellent opportunity.

What You'll Do

• Maintain a regular service route and visit assigned customer locations on schedule.
• Monitor and replenish customer inventory to maintain appropriate stock levels.
• Manage industrial vending machines and ensure products are stocked accurately and efficiently.
• Utilize Vendor Managed Inventory (VMI) systems to track inventory, replenish products, and monitor usage trends.
• Build strong relationships by serving as the primary contact for customers regarding VMI services.
• Collaborate with customers to understand their inventory needs and recommend solutions that improve efficiency.
• Work closely with the Sales Team to identify opportunities for additional products and expanded services.
• Support customer retention by delivering reliable, responsive, and professional service.
• Participate in customer business reviews and help identify opportunities for continuous improvement.
• Maintain company equipment and vehicles in a clean, safe, and professional condition.
• Assist teammates with account coverage and cross-training as needed.
• Consistently meet service expectations and contribute to branch and sales goals.

What We're Looking For

• Excellent customer service and relationship-building skills.
• Strong organizational and time management abilities.
• Ability to work independently while effectively managing a daily route.
• Comfortable using computers, mobile technology, and inventory management systems.
• Strong communication and problem-solving skills.
• Self-motivated with the ability to prioritize multiple customer needs.
• Valid driver's license and a safe driving record.

Helpful, But Not Required

• Experience in route sales, Vendor Managed Inventory (VMI), merchandising, inventory management, or field service.
• Experience working directly with customers in industrial distribution, manufacturing, construction supply, automotive, or similar industries.
• Familiarity with inventory management software and reporting tools.
• Experience identifying opportunities to grow existing customer accounts.

Don't have VMI experience? We encourage you to apply if you have strong customer service skills, enjoy working independently, and are excited to build lasting relationships with customers.

Physical Requirements

This position combines driving, customer interaction, inventory management, and product handling.

Employees should be able to:

• Frequently stand, walk, bend, reach, and lift throughout the workday.
• Lift and carry products and equipment weighing up to 50 lbs.
• Load and unload inventory from a company vehicle.
• Work safely in warehouse, office, manufacturing, and industrial customer environments.
• Safely operate a company vehicle while traveling between customer locations.

Join Industrial Supply

At Industrial Supply, our VMI Representatives play an important role in helping customers stay productive and keeping their operations running smoothly.

If you enjoy building relationships, solving problems, working independently, and delivering outstanding customer service, we'd love to have you join our team.

Come help us build on 110 years of service and success. Apply today.

This job description describes the general nature and level of work performed in this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Responsibilities may change as business needs evolve. Equivalent experience may be considered in place of formal education at the company's discretion.