Job Description

Love being on the move, meeting new people and delivering outstanding service every day?

At Ocado Logistics, our Customer Service Team Members do far more than simply deliver groceries.

They are the trusted face of our business, helping create thousands of positive customer experiences every week. Whether it's delivering a family's weekly shop, helping a customer with their bags, or simply arriving on time with a friendly smile, our CSTMs play a vital role in building the relationships that keep customers choosing Ocado.

While other companies may call this a Delivery Driver role, we see it differently.

Our Customer Service Team Members combine safe, professional driving with genuine customer care. Every delivery is an opportunity to make somebody's day a little easier and a little better.

You'll work independently on the road, supported by industry-leading technology that plans your routes and pre-loads your van, allowing you to focus on what matters most: delivering great service safely, efficiently and with a positive attitude.

Every day you'll interact with different customers, deliver outstanding service and play an important role in communities across the region.

Rain or shine, you'll be out and about making a difference to our customers, one delivery at a time.

And yes, you'll still get to choose the music.

Great Pay and Even Better Benefits

Everyone likes their groceries at different times, so our working patterns include evenings and weekends.

In return, you'll receive premiums on top of your base pay, increasing average hourly earnings to £14.01 per hour.

You can also boost your earnings further through enhanced overtime rates, helping fund those special occasions or simply giving you extra flexibility.

Better still, all your breaks are paid, meaning every minute you're at work, you're getting paid.

That's a great deal.

(Everyone's shifts will vary, but more information is included below to help you understand what your working pattern could look like.)

Important Information About Driving at Luton

Our Luton site provides deliveries across North London, where traffic conditions can often be busy and complex.

You must be confident in your driving ability and capable of safely navigating:

High-density traffic routes

Urban road layouts

Frequent stop-start traffic conditions

Busy residential and commercial areas

Applicants should be comfortable driving in these environments as a regular part of the role.

A Benefits Package Designed Around You

In addition to competitive pay, you'll have access to a range of benefits including:

Company pension with up to 7% matched contributions after just 3 months

Enhanced digital health and wellbeing support, including virtual GP appointments for you and your dependents

Hundreds of discounts across high street retailers, restaurants and entertainment providers

Life insurance from day one of employment

15% discount on your Ocado.com grocery shop

Discounted voluntary benefits, including dental and travel insurance

Excellent career progression opportunities, with 87% of salaried roles filled by internal colleagues

Whether you're looking for your next role or the start of a long-term career, we'll support your development every step of the way.

What Makes a Great Customer Service Team Member?

You don't need previous delivery experience to join our team.

What matters most is:

A positive and professional attitude

Strong customer service skills

Confidence interacting with customers

Reliability and punctuality

A commitment to safe driving

Pride in delivering an outstanding customer experience

Our training team will teach you everything else you need to succeed.

Driving Licence Requirements

To apply, you must have:

A Full UK or EU Driving Licence

A minimum of 12 months driving experience

No more than 6 penalty points

No driving disqualifications within the last 5 years

As some deliveries contain alcohol products, applicants must be 18 years of age or older.

Because this is a customer-facing role, good communication skills are essential.

How To Apply

Joining Ocado Logistics couldn't be easier:

Step 1 Complete a quick online application - no CV required

Step 2 Our friendly Recruitment Team will contact you to complete an Online Licence Check and Right to Work checks

Step 3 Attend a site tour, meet the team and take part in a relaxed interview and Q&A session

Step 4 We will complete a Disclosure and Barring Service (DBS) check

Step 5 Once all checks are complete, you'll receive your offer and begin your journey with Ocado Logistics

Contract Information

Contract Type Permanent

Contract Hours 40 Hours per Week (Including Paid Breaks)

Working Pattern You will be required to work ANY 5 days out of 7.

Further information regarding your roster pattern will be provided during recruitment and interview process.

Shift Times

We operate both AM and PM shifts.

You may start as early as 05:30 and finish as late as 00:00 (Midnight).

Please consider your commute carefully before applying.

Your rota will be provided up to 13 weeks in advance.

Pay Frequency

This position is paid on a lunar payroll cycle, meaning you will be paid every four weeks according to a monthly payroll schedule.

Please take this into consideration before applying.

Hourly Pay Rates

Monday to Saturday (Basic Rate)

£13.55

Monday to Saturday Evening (18:00-06:00)

£14.67

Sunday Basic

£14.91

Sunday Evening (18:00-06:00)

£16.14

Overtime Day Rate

£16.94

Overtime Evening (18:00-06:00)

£18.06

Everyone Is Welcome

At Ocado Logistics, we're committed to creating an inclusive workplace where everyone can thrive.

We actively support equal opportunities and accessibility for people with disabilities and believe that our differences make us stronger.

Whatever your background, experience or story, you'll find a place where you belong at Ocado Logistics.

Ready to join us?

Apply today and discover where a career as a Customer Service Team Member could take you.