Job Description

Location: Prince George, BC

Fraserway RV is Canada’s largest vertically integrated RV company. We are industry leaders in sales, service, and rentals, and we take pride in helping our customers create memorable travel experiences.

We are currently looking for a motivated and enthusiastic Delivery Coordinator to join our team in Prince George. This is a Seasonal Full-Time position.

The RV Delivery Coordinator plays a key role in delivering a seamless, professional, and customer-focused handover experience. This position ensures all pre-delivery requirements are completed, conducts customer orientations, and supports the overall customer journey.

Key Responsibilities

Delivery Preparation & Coordination

• Schedule and coordinate customer delivery appointments

• Confirm unit readiness with Service, Parts, Detail, and Sales teams

• Ensure all required accessories, paperwork, and preparation steps are completed prior to delivery

Customer Orientation & Handover

• Conduct detailed RV walk-throughs with customers

• Demonstrate key RV systems and features in a clear and engaging way

• Review safety procedures, maintenance, and warranty information

• Ensure customers feel confident and ready before departure

Customer Experience & Support

• Set clear expectations throughout the delivery process

• Address customer questions or concerns promptly

• Promote ongoing service relationships, including future maintenance

• Encourage customer feedback, reviews, and referrals

• Follow up after delivery to confirm satisfaction

Internal Communication

• Maintain communication with Sales and Finance regarding delivery timelines

• Escalate any unresolved service or quality issues before delivery

• Coordinate with Parts on installed accessories and add-ons

General Support Duties

• Assist with unit movement, lot organization, and showroom setup

• Support wash bay and reconditioning teams as needed

• Perform other duties as assigned by the Sales Manager

Qualifications

• High school diploma or equivalent

• Minimum 1 year of experience in RV, automotive, marine, or related industry preferred

• Valid driver’s license with a clean driving record

• Basic knowledge of RV systems and maintenance is an asset

• Forklift certification is an asset

• Strong attention to detail and ability to manage multiple tasks

• Excellent communication and customer service skills

• Ability to work independently and in a team environment

• Comfortable using basic technology (e.g., CRM systems, mobile devices)

Work Conditions

• Ability to work outdoors in various weather conditions

• Flexible schedule, including evenings and weekends

• Overtime may be required during peak seasons

• Physically active role requiring standing, bending, lifting, and moving equipment

• Ability to lift up to 50 lbs

• Use of tools and equipment as required

• Wage: $20.00 – $23.00 per hour

Your enthusiasm is infectious. You challenge the status quo. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. If that describes you, then our Company is the right fit for you and we want to hear from you!

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