Delivery Coordinator I
The Deliver Coordinator /Customer Service Support Specialist Tier I serves the company’s customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures.
Key Responsibilities
• Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
• Determine the quickest, most effective way to answer a customer’s questions
• Communicate across departments as necessary and in compliance with inter-departmental expectation
• Research information using all resources to resolve inquiries or potential issues
• Document customer interactions and notify management of any trends
• Troubleshoot common issues with a product or service
• Escalate queries or concerns when applicable
• Follow up with customers to ensure that they are still satisfied and no outstanding issues.
Qualifications
EDUCATION & EXPERIENCE
Required:
• Proven customer support experience
• Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
• Personable and attentive
• Excellent written and verbal communication skills
• Excellent data entry skills
• Ability to multi-task, prioritize, and manager time effectively
• Flexible and dependable team player.
Preferred
• College degree
• 1+ years of Customer Service experience in an IT company or helpdesk.
KEY COMPETENCIES • Ability to effectively balance multiple tasks • Strong interpersonal skills with ability to interact with a diverse range of individuals • Effective problem solving and decision making • Excellent writing, speaking and presentation skills • Proven team building skills • Embraces creativity and positive change • Consistently demonstrates integrity and ethics.
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
MCPC is a leading managed service provider offering end-to-end IT solutions designed to optimize and secure your technology infrastructure. We provide a full suite of services including Device Lifecycle Management, IT Asset Management (ITAM), IT Asset Disposition (ITAD), IT Professional and Consulting Services, Talent Solutions, and Mobility Services, all tailored to meet the specific needs of your organization.
Our Device Lifecycle Management services ensure your IT assets are efficiently managed from procurement to disposal, maximizing the value of your technology investments and minimizing risks and costs.
With IT Asset Management, we help organizations gain control over their assets, improve efficiency, and stay compliant with industry standards, ensuring optimal asset utilization throughout its lifecycle.
Our IT Asset Disposition (ITAD) services focus on secure and environmentally responsible disposal of technology assets, protecting your data and brand integrity while ensuring compliance with data security regulations.
IT Professional and Consulting Services provide expert guidance in optimizing IT strategies, from infrastructure design and cybersecurity to digital transformation, helping you align technology with business objectives.
Our Talent Solutions connect organizations with top-tier IT professionals, empowering you to build and scale teams to meet the evolving demands of modern technology.
Mobility Services offer secure management of mobile devices and enable flexible, productive work environments, ensuring your workforce remains efficient and secure in a mobile-first world.
At MCPC, we are committed to helping businesses optimize IT operations, ensure compliance, and drive innovation. Our solutions empower organizations to focus on growth while we manage their IT needs with precision and expertise.
