Job Description

Salary £25,185 - £25,989 Per annum | Permanent| Full Time - 37 hours per week

International Sponsorship – this role is not open to international sponsorship

Neighbourhood Centre Support Worker – Full Job Description

This role plays a key part in the smooth, safe and welcoming operation of our Early Help Neighbourhood Centres across Lancashire. Working under the guidance of a Senior Family Support Worker and aligned to one of our ten local delivery areas, you will help ensure children, young people, families and visitors receive a positive first experience of our services.

We’re looking for a friendly, organised and community‑minded individual to support the day‑to‑day running of our Early Help Neighbourhood Centres. Working as part of a local delivery team, you’ll be the first point of contact for children, young people, families and visitors—providing a warm welcome, answering general enquiries and signposting people to the right support.

You’ll help keep the centres running smoothly by managing room bookings, maintaining accurate service‑user records, supporting basic building checks, and ensuring the environment is safe, clean and ready for activities. You’ll work closely with colleagues to create a positive, inclusive space and may occasionally assist with group sessions to ensure families are well supported.

This role is ideal for someone who enjoys working with the public, can stay calm and organised in a busy environment, and is committed to helping families access the support they need. You’ll play an important part in delivering high‑quality

Purpose of the Role

The post holder provides a friendly, front‑facing reception service, supporting families who self‑refer into the centre and helping them access the right activities, staff or services. You will contribute to the day‑to‑day running of the centre by managing bookings, maintaining accurate records, supporting basic building duties, and ensuring the environment is safe, clean and ready for use.

Key Responsibilities

• Welcome all centre users, offering information, reassurance and signposting to appropriate Early Help or partner services.
• Support the daily operation of neighbourhood centres, including preparing rooms, checking resources and ensuring the environment is suitable for activities.
• Record appointments, group bookings and service‑user information using Early Help IT systems.
• Maintain an overview of health and safety within the centre, addressing issues where possible or escalating to managers when required.
• Work closely with Neighbourhood Group Workers to maintain hygiene, cleanliness, displays and the overall presentation of the centre.
• Assist with basic building duties such as opening and securing the premises, checking equipment and liaising with premises staff or contractors when needed.
• Support group sessions when appropriate to ensure safe supervision levels and help participants engage fully.
• Build positive, respectful relationships with service users while maintaining professional boundaries and confidentiality.
• Follow safeguarding procedures and understand when information must be shared to protect children or vulnerable individuals.
• Contribute ideas for improving processes and supporting the continuous development of Early Help services.
• Participate in training to maintain up‑to‑date knowledge of safeguarding, health and safety and local policy developments.
• Promote and uphold the Council’s values of being supportive, innovative, respectful and collaborative.

What We’re Looking For

• A warm, approachable and customer‑focused individual who enjoys working with the public.
• Someone organised, reliable and able to manage a variety of tasks in a busy environment.
• Confidence in using IT systems and handling service‑user information accurately.
• A team player who can communicate clearly with colleagues, families and partner agencies.
• A proactive attitude to maintaining a safe, clean and welcoming environment.
• Flexibility to work occasional evenings or weekends to meet the needs of families.

Our Commitment

We are committed to equality, diversity and inclusion in both our services and our workforce. We expect all employees to promote these values and contribute to a positive, respectful working environment. All staff share responsibility for maintaining high standards of health and safety.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

/Person Specification