We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
Enterprises run on process, and the quality of those processes shows up everywhere: in customer outcomes, in how teams work, and in the service their own customers receive. Designing the right direction is only half the job. The value becomes real only when it is delivered well: on scope, on quality, and in a way that lasts.
That is where the Delivery Architect comes in. You set the architectural vision and roadmap for your accounts: where each solution is going, why, and what it will take to get there, and you bring in the deep specialists each engagement needs. Our enterprise customers are migrating to cloud, scaling agile, maturing their service management, and adopting AI across the Atlassian System of Work, so you shape the right direction and make sure the team you work with builds toward it.
As a Delivery Architect, you own the roadmap and vision. You shape the solution, set where the account is going, and keep the architecture coherent as the engagement grows. You work as one of four seats on a named CoE team: the Account Manager owns the relationship and commercials; you own the roadmap, vision, and solution shape, and you help grow and expand the COE; the Technical Program Manager owns the plan and governance; and the Technical Lead owns the build. You are the architectural authority your customers and your team rely on, and you make sure the delivered solution stays true to the direction you set.
You bring breadth across the Atlassian platform and a clear understanding of how large organizations are structured, governed, and run, and you know when to pull in a deep specialist so the solution holds up where it needs real depth. Some Delivery Architects also carry deep expertise in a vertical or technical area and lead that depth themselves where it fits; others go wide and orchestrate specialists.
- Share the fruit program when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
Headquartered in Palo Alto, ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth.
Customer success is at the heart of what we do. We delight our customers every day.
Our diverse team of Rocketeers collaborate across Asia, Australia, Europe, North and South America. Their commitment, to the success of our partners, customers and each other, fuels The Rocket.
We’ve got your back.
