Job Description

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. Our unique expertise and insight into high earning, frequent travellers help us create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take our 30 years’ experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Collinson Insurance, part of Collinson Group, is looking for an experienced Delivery & Process Manager to lead operational change, process governance, and continuous improvement initiatives across our Operations function.

This role is suited to someone with strong project delivery, stakeholder management, and service transition experience within insurance, financial services, or another regulated environment.

Key Responsibilities:
• Lead operational change and process improvement initiatives
• Manage onboarding and service transition activities
• Drive governance, risk management, and operational readiness
• Maintain operational documentation, workflows, and audit readiness
• Coordinate cross-functional teams across operations, technology, and commercial functions
• Manage project plans, RAID logs, and delivery activities
• Support continuous improvement and operational excellence initiatives

What We’re Looking For:
• Experience within Insurance, Financial Services, or regulated sectors
• Strong project and change management expertise
• Experience in process mapping and continuous improvement (Lean / Six Sigma desirable)
• Knowledge of service transition and operational governance
• Excellent stakeholder management and communication skills
• Experience managing operational risk, audit, and compliance activities

This is an excellent opportunity to join a growing global organisation and play a key role in shaping operational delivery and business transformation.