Job Description

Job Title

Delivery and Customer Experience Co-Ordinator (Online) 12 Month Fixed Term position

Location

Asda House

Employment Type

Full time

Contract Type

Fixed Term

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Agile

Closing Date

9 July 2026

This role plays a key part in enhancing the customer delivery journey, optimising driver experiences and supporting the implementation of innovative operational solutions.

Working closely with cross-functional teams across eCommerce, Retail, Logistics and Fleet Operations, you'll help deliver improvements that enhance customer communications, drive operational efficiency, and support strategic business initiatives.

This role requires on-site presence at Asda House in Leeds three days per week. We’re really looking forward to having you around!

This role includes participation in an on-call rota, providing support during weekdays and weekends when required.

Key Responsibilities

• Use data, insights and reporting to support decision-making and identify opportunities to improve the online grocery delivery experience.
• Support the design, implementation and continuous improvement of customer communication journeys and order update processes.
• Assist in the development and implementation of driver training materials, operational policies and process improvements.
• Contribute to initiatives aimed at improving driver engagement, retention and overall colleague experience.
• Support the rollout, implementation and embedding of Electric Vehicle (EV) initiatives across the network.
• Assist with the delivery of projects, tracking progress against agreed objectives, timelines and business case outcomes.
• Monitor and report on key performance indicators (KPIs), providing insight and recommendations to stakeholders.
• Build strong relationships with cross-functional teams, depots and retail operations to enable successful project delivery.
• Maintain project documentation, plans and communications to ensure projects are delivered effectively and within budget.
• Identify and support opportunities for continuous improvement across the driver operating model.

About You

• You'll be an organised and analytical individual who enjoys collaborating with others, solving problems and driving meaningful change.

Skills & Experience

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proven ability to work collaboratively across cross-functional teams and networks.
• Analytical mindset with good Excel and data analysis skills, capable of translating insights into actionable recommendations.
• Comfortable working in ambiguous environments and adapting to changing priorities.
• Experience within eCommerce, logistics, fleet operations or a similar operational environment.
• Experience supporting or delivering projects aligned to strategic objectives.
• Customer-focused approach, with a strong understanding of how operational changes impact the customer experience.
• Ability to identify opportunities and develop innovative, practical solutions through collaboration.

Working Pattern

This role includes participation in an on-call rota, providing support during weekdays and weekends when required.

If you have any questions about the role, please email clare.tempest@asda.uk

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Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves